Customer Service Representative

Job Details

Job Location: Jesup, IA 50648Salary Range: $20.00 - $24.00 HourlyJob Shift: First

Customer Service Representative (CSR)

Why This Role Matters

As a Customer Service Representative, you’ll be the connection between our customers, sales team, and operations; making sure every order is handled accurately, efficiently, and with care. If you enjoy problem-solving, building relationships, and being part of a collaborative team, this role offers the opportunity to make a real impact while growing your skills.

This position will report to the Customer Service Supervisor.

What You’ll Be Responsible For

Customer Experience

• Deliver friendly, professional, and solutions-oriented service to customers and internal partners.

• Serve as a trusted point of contact for customers throughout the order fulfillment process.

• Communicate clearly and consistently with customers and sales representatives to ensure expectations are met.

Order Management & Accuracy

• Enter, manage, and invoice customer orders daily using Microsoft Dynamics 365 (D365).

• Monitor Electronic Data Interchange (EDI) transactions for key customers to ensure timely and accurate processing.

• Manage orders ranging from single-item shipments to complex, multi-truck loads—keeping accuracy and on-time delivery top of mind.

Collaboration & Problem Solving

• Build strong working relationships with sales representatives to understand customer needs, pricing structures, and order requirements.

• Address customer questions or concerns related to orders, deliveries, or accounts, partnering with Accounts Receivable and other teams as needed.

• Respond professionally and tactfully to customer credit or approval inquiries.

Product Knowledge & Growth

• Develop a strong understanding of Prinsco products and accessories, including customer-specific terminology.

• Maintain proficiency in D365, including invoicing, credits, returns, and inventory visibility.

• Support Dispatch and other operational teams as needed.

• Participate in cross-training, continuous learning, and improvement opportunities.

What We Need

• A customer-first mindset with strong communication skills

• Attention to detail and comfort managing multiple priorities

• Ability to collaborate across teams in a fast-paced environment

• Willingness to learn new systems, products, and processes

Why You’ll Love Working Here

• Be part of a team that values collaboration, safety, and doing the right thing

• Gain exposure to multiple parts of the business and build valuable operational experience

• Opportunities for learning, cross-training, and career growth

Qualifications

What You’ll Bring

Qualifications

• High school diploma or GED required; six months of customer service experience preferred.

• Strong interpersonal and communication skills, with the ability to consistently deliver excellent customer service and communicate effectively one-on-one or in small groups.

• Comfort using technology, including Microsoft Office and Microsoft Dynamics 365 (or the ability to learn quickly).

• Strong written communication skills, with the ability to read, understand, and write basic instructions, emails, and documentation.

• Highly organized and detail-oriented, with the ability to analyze information and solve practical problems in a fast-paced environment.

• Basic comfort working with numbers, data, and simple statistical concepts.

• Proven ability to collaborate effectively with individuals and teams across different functions.

What We Expect from Every Team Member

• Act with honesty, integrity, and high personal and professional ethical standards.

• Live out Prinsco’s values through hard work, strong relationships, humble confidence, and integrity

• Support our mission: To care. To contribute. To solve.

• Build and maintain open, respectful working relationships; communicate clearly, set goals, and work through challenges together.

• Prioritize safety in every task, using required tools and equipment properly.

• Maintain a clean, organized, and safe work environment.

• Wear all required PPE and follow all safety policies and procedures.