Sr Data Scientist

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with Sales & Services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 5,000 associates who sell to every major function, industry and market sector around the world.

About this role: 

This role will be a part of the Global Sales and Services Technology team in GSSO. This team innovates the way our team helps clients receive value, so technology leaders will be able to make smarter decisions in a different way.

We are looking for a Senior Data Scientist to join our team. The individual will play a pivotal role in driving innovation and delivering impactful AI/ML solutions for Sales and Service effectiveness. This position combines technical leadership with people management, enabling you to mentor and guide a team of data scientists while contributing hands-on to strategic initiatives. You will work on cutting-edge projects involving Generative AI, NLP, and predictive modelling to enhance client growth, engagement and retention.

What you will do:

• Lead and mentor a small team of data scientists, providing guidance on technical approaches, best practices, and career development. 

• Own delivery of complex data science projects from problem definition to deployment, ensuring scalability and reliability. 

• Collaborate with cross-functional teams (Product, Data Engineering, Service Delivery) to integrate AI/ML solutions into business workflows. 

• Provide thought leadership on solution design for initiatives involving LLMs, NLP, and advanced ML techniques. 

• Drive innovation by exploring emerging technologies and methodologies to improve client value delivery. 

• Ensure high-quality coding standards, documentation, and reproducibility across projects.

• Design and implement LLM-based agents for synthesizing complex information and automating workflows. 

• Develop NLP-driven solutions to extract insights from unstructured text (e.g., call transcripts, emails). 

• Build predictive models for client engagement and retention, leveraging behavioural and transactional data. 

• Create recommendation systems for next-best actions and personalized content delivery.

What you will need:

• BS/MS/PhD in Computer Science or other technology, Math, Physics, Statistics or Economics (focus on Natural Language Processing, Information Retrieval a plus)

• 6 -10 years of experience in data science methodologies as applied to live initiatives or software development

• Strong expertise in Python, statistical analysis, and NLP techniques. 

• Hands-on experience with LLMs and Generative AI. 

• Proven ability to manage projects and deliver solutions in an Agile environment.

• Excellent problem-solving and analytical skills.

• Strong communication and stakeholder management abilities.

• Ability to balance hands-on technical work with team leadership.

• A leader and mentor who enjoys developing talent and fostering a collaborative team culture. 

• Innovative and strategic thinker with a passion for applying AI/ML to solve business problems. 

• Highly organized, detail-oriented, and committed to delivering high-quality solutions. 

• Comfortable working in a fast-paced, dynamic environment with multiple priorities.

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!

• Collaborative, team-oriented culture that embraces diversity 

• Professional development and unlimited growth opportunities

#LI-MP4 #GSSO

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:106565

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