Assistant Customer Service Manager
Koch Foods.com
Office
Montgomery, AL, United States
Full Time
- Provide team proper direction and set priorities while managing business.
- Maintain customer and market expertise to effectively manage account planning.
- Review Customer Service key performance indicator trends and develop plans for improvement.
- Apply proactive and innovative leadership to Supply Chain opportunities for order management.
- Cultivate strong business relationships with customers as a means of leveraging preferred supplier status.
- Develop, evaluate and implement Supply Chain Initiatives with Customer.
- Create effective relationships with internal customers (Sales, Brokers, Warehouse, Transportation, Sales Operations, Planning, Finance, IT, and QA).
- Find workable solutions to eliminate invalid deductions.
- Take ownership of customers through dependability and resolution.
- Review Key Performance Indicator trends and develop innovative plans for improvement.
- Provide team development, including performance reviews and development plans for individuals within their teams.
- Provide a productive and motivating working environment.
- Develop Customer Service procedures and standards.
- Keep accurate records.
- All other job duties as assigned by management.
- Bachelor degree preferred (preferable subject areas include Business, Logistics, or Operations Management).
- 5+ years of experience in customer collaboration, sales/marketing, logistics, manufacturing, continuous improvement or closely related function preferred.
- Microsoft Office skills, with extensive knowledge of Excel as well as with an emphasis on data entry.
- English communication required, Spanish a plus. Must have excellent verbal and written skills.
- Knowledge of mid-level math skills to include percentages.
- Reliable, responsible, dependable, and able to fulfil obligations.
- Self-starter and have to the ability to work with little to no supervision.
- Professional at all times, even in high stress situations.
- Very organized and detailed.
- Able to understand multiple level distribution facilities.