Customer Care Representative

BE THE DIFFERENCE
At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

AIA currently has opportunities available to join our Customer Care Team in both Sydney and Melbourne. Within these roles you will have the opportunity to work for a leading life, health and wellbeing insurer that has a well-known and recognised brand.

AIA is passionate about understanding and then improving the health of our nation. There is an immense opportunity to make a positive difference in the lives of Australians by empowering them to make small, positive, lifestyle choices.

AIA is a strong believer in the importance of staff health and wellbeing and has established an exceptional internal work/life balance that promotes a healthy lifestyle.

Roles within our Melbourne office are due to commence on Monday, 23rd February 2026.

To do this successfully you will:

• Deliver exceptional customer service over the phone and via email
• Have an exceptional customer focus; work to engage the customer; build and sustain productive customer relationships and loyalty
• Undertake training to meet & maintain business, industry and legislative minimum standards appropriate for the role
• Ensure that all customer’s requests are actioned within service levels and within agreed quality and efficiency benchmarks

Successful applications will demonstrate:

• Proven experience working in call centre, customer service or member focused environment 
• Previous insurance background – desirable but not essential
• Demonstrated ability to work with complex systems – desirable but not essential
• Being a motivated, can-do team player
• A genuine passion for customer connections
• Strong verbal and written communication skills
• Embrace technology and learn IT systems
• A high level of organisation skills with the ability to prioritise work activities and effectively allocate tasks

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangement – 3 days in office and 2 days WFH

We also offer unique perks that make AIA a great place to work:

• AIA Vitality program and partnerships with Fitness First, BFT, Virgin Active, Endota and more
• Employee Share Purchase Plans to invest in your future
• Social and wellbeing activities like Run Club, Engagement Committees and Social Clubs

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.  Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link today!