IT Support Specialist

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description:

About the Role:

We are seeking a motivated and skilled IT Support Engineer – Computer Systems to join our IT team in Ennis, Ireland. In this role, you will provide Tier-2 desktop support for our internal users, acting as a vital liaison between Tier-1 and Tier-3 IT teams. You will ensure the timely resolution of IT issues, supporting our offices across Ireland. The ideal candidate will have strong technical expertise, excellent communication skills, and the ability to interact effectively with both technical teams and non-technical end users.

Key Responsibilities:

• Provide day-to-day technical support to employees for internal hardware and software as well as troubleshooting support for network, server, and storage infrastructure for 200+ users.
• Install, configure, and troubleshoot desktop and laptop systems, and install and modify different operating systems and software in a diverse environment.
• Participate in the implementation of IT infrastructure projects.
• IT Procurement for all types of IT related parts.
• Warehouse inventory ensuring adequate stock levels.
• Tracking and updating within the internal ticketing system.
• Oversee security reports, undertaking updates, and patching to ensure our systems are secure.
• Organizing repair or replacement of hardware from vendors.
• Datacenter Maintenance and Documentation.
• Assisting with other technical functional teams.
• Demonstrate and adhere to the Microchip values.

Requirements/Qualifications:

Qualifications and Requirements:

• Minimum of 3 years supporting Windows Desktop Operating systems.
• An Understanding of DNS, Active Directory, DHCP, Windows Command Line and Powershell.
• Proficient with Windows 10/11, Active Directory, and Microsoft O365.
• Experience with Linux operating systems is a plus.
• Must be able to work in a high pressure, fast-paced environment.
• Strong customer service and communication skills.
• Team-oriented with a proactive, problem-solving mindset.
• Comfortable working within a multi-tiered support structure.

Preferred Skills/Certifications:

• ITIL Foundation (V3 or V4) certification
• Microsoft Certified Professional (MCP) certification
• Experience with engineering lab support
• Familiarity with ServiceNow or similar ITSM platforms
• Previous experience at Microchip or other enterprise manufacturing desktop support environment

Travel Time:

0% - 25%

To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.