Product Owner – Claims \ Underwriting Operations

Empowered by our motto, "Making Data Matter", Keyrus stands at the forefront of global consultancy in Data & Analytics, AI & Machine Learning, and Digital Transformation. With a presence in 27 countries across 4 continents, we're on a mission to elevate the impact of data.

We are data experts, guiding our clients through their data journey regardless of their level of maturity in analytics. As an end-to-end partner, we address varied challenges that our clients face, from Advanced Analytics, Cloud, Data Governance, Visualisation to Enterprise Performance Management, from advisory to delivery.

With more than 3200 employees in all corners of the world, Keyrus is dedicated to helping businesses taking advantage of the Data and Digital paradigm to enhance their performance, facilitating, and accelerating their transformation, and generating new drivers of growth, competitiveness, and sustainability.

Job Summary 

Keyrus is looking for a Product Owner – Reinsurance & ILS Technology (Claims or Underwriting Operations). The ideal candidate combines strong product ownership experience with solid business acumen and a passion for driving continuous improvement in complex operational environments. We value professionals who are outcome-driven, highly collaborative, and comfortable working with senior stakeholders, ensuring that technology-enabled change delivers real business value.

This role will support the evolution and continuous improvement of core reinsurance operational capabilities, with a focus on either Claims or Underwriting Operations.

This position is Hybrid in Lisbon.

Note: All applications/CV’s must be submitted in English.

Key Responsibilities

• Partner closely with the Head of Reinsurance Value Stream (Product Manager) to define and evolve the product vision for Claims or Underwriting Operations

• Maximise value delivery by identifying, prioritising, and sequencing initiatives that address business needs and strategic objectives

• Own and manage the product roadmap, ensuring frequent and consistent delivery of value

• Lead continuous improvement initiatives, driving efficiency, scalability, reliability, and user adoption

• Champion automation and innovation to enhance operational services and user experience

• Apply a “data product by design” mindset, ensuring new features consider analytics, MI, and future AI/ML use cases

• Own and manage the product backlog, ensuring clarity, prioritisation, and alignment with product goals

• Apply Agile and Flow principles, adapting ways of working to squad maturity rather than rigid processes

• Ruthlessly prioritise valuable work, minimise WIP, and avoid over-commitment

• Support DevOps maturity, with awareness of DORA metrics (Deployment Frequency, Lead Time, Change Failure Rate, MTTR)

• Encourage experimentation and innovation, ensuring squads have time to explore new technologies and approaches

• Communicate product vision, roadmap, and progress clearly to stakeholders at all levels

• Ensure squads understand the “why” behind their work, maintaining engagement and motivation

• Build and maintain strong relationships with business, technology, and operational stakeholders

• Act as a trusted point of contact for core user groups, driving satisfaction and adoption of products and services

• Balance stakeholder demands by knowing when to say “Not yet”, maintaining focus on priority outcomes

• Identify and mitigate risks, technical debt, and compliance requirements, including security and operational resilience

• Ensure products remain patched, upgraded, and operationally resilient

• Support squad health and psychological safety, working closely with Scrum Masters / Flow Engineers and technical leadership

Requirements for the role 

• 4+ years of experience as a Product Owner or in a similar product role

• Proven track record delivering complex change initiatives in environments with high uncertainty

• Strong understanding of Agile principles and Lean delivery, with a focus on outcomes over outputs

• Experience managing product backlogs, roadmaps, and OKRs

• Excellent communication and facilitation skills, with the ability to engage both technical and non-technical stakeholders

• Demonstrated ability to influence senior stakeholders and operate confidently with leadership teams

• Strong ability to foster engaged, high-performing squads

• Solid financial and commercial acumen, including business case development and ROI understanding

• Experience tracking adoption, usability, customer satisfaction, and outcome-based success metrics

• Fluent in English

• Must be a Portuguese or European citizen or have a work permit for Portugal

What we offer at Keyrus Portugal:

• Competitive salary based on your skills & experience and according to the Data market practice

• Meal allowance of €10.20 per day

• Flexible benefits option

• Private Medical Insurance

• 22 days of annual leave (increasing every 3 years up to a maximum of 25 days)

• Training Program through KLX (Keyrus Learning Experience) Platform

Why Keyrus?

Joining Keyrus means joining a market leader in the Data Intelligence field and an (inter)national player in Management Consultancy and Digital Experience.

Keyrus Portugal operates on five guiding pillars that shape our approach to work and collaboration – Diversity; Trust; Flexibility; Ownership & Innovation - we're dedicated to cultivating a team as diverse as the challenges we take on. 

We embrace and celebrate the rich variety of backgrounds, perspectives, and talents that each individual brings. We firmly believe that diversity fuels innovation, ignites creativity, and propels us towards greatness. 

Regardless of race, ethnicity, gender, sexual orientation, disability, age, or any other dimension of diversity, everyone is not only welcome but valued here. 

Join us in shaping a future where everyone can thrive!