Software Maintenance Engineer - OpenShift (Kubernetes, Linux, South Korea)
Red Hat.com
Hybrid
Seoul, Korea, Republic of
Full Time
The Red Hat Global Support Services (GSS) team is looking for a Software Maintenance Engineer for Red Hat OpenShift to join us in South Korea. In this role, you will help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. You'll work as part of a team dedicated to resolving issues quickly and efficiently. You'll collaborate with our customers, top developers, and architects and assist our technical support engineers with complex and challenging issues. As a Software Maintenance Engineer, you will also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. This is a great opportunity to work for one of the fastest-growing enterprise software and services companies and the leading provider of open source software and solutions. Successful applicants must reside in a country where Red Hat is registered to do business.
What Will You Do
Act as the direct contact and adviser for customer inquiries about the Red Hat OpenShift Container Platform through our Customer Portal as well as by phone and using remote access tools
Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues
Analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner
Collaborate with other support engineers and other internal teams and external parties during the problem-resolution process
Document diagnostic steps and create reusable solutions for future incidents
Ability to work as part of a team and focus on customers and fixing their issues
Be available to perform weekend shift duties on a rotational schedule when needed
Contribute to regional or global initiatives or projects if needed
What Will You Bring
Experience with automation tools or scripting languages like Ansible, Bash, or Python
Experience with networking technology through server, switch, or appliance configuration, key networking protocols, tunneling technologies, switching, and routing. Solid networking basics (TCP/IP) in Linux networking
Proficient in Linux operation and administration
Ability to quickly learn new technologies
Experience with container-related technologies like docker, podman, LXC, cri-o, runc
Ability to correlate errors with code, to create reproducer environments and open bug reports
Experience with Kubernetes technologies like etc-d, Kubernetes API, Operators
Experience with Red Hat OpenShift
The Following Are Considered a Plus
Experience with software-defined networking on Linux, Open vSwitch (OVS), and Open Virtual Network (OVN)
Experience using, supporting, or troubleshooting various virtual network functions (VNFs) or cloud-native network functions (CNFs)
Red Hat Certified Engineer (RHCE) or equivalent Red Hat Enterprise Linux (RHEL) knowledge
Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini), as relevant, for tasks such as brainstorming solutions, deep research, summarizing technical documentation, drafting communications, summarizing complex technical information, and enhancing problem-solving efficiency across the development lifecycle.
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About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
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