Office Assistant - Wellness (44458)

Job Details

Level: ExperiencedJob Location: Dilkon Medical Center - Dilkon, AZ 86047Position Type: Full-TimeEducation Level: High School DiplomaTravel Percentage: OccasionallyJob Shift: Day

Under general supervision of the Health and Fitness Manager, provides support to the program or department by performing clerical and administrative support tasks.  Uphold the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

 

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.

• Performs positive customer services, maintains professional etiquette to greet patients/family, visitors, and courteously answers inquire or requests.
• Directs customers to the appropriate staff, room or department. Receives telephone calls and directs the calls to the appropriate party.
• Receives medical referrals, screens for eligibility, schedule medical appointments as demanded by type of medical referrals to complete medical referrals.
• Assists in notifying patients on date and time of appointment(s) including cancelation of appointment.
• Maintains cleanliness and organization of workout equipment and exercise rooms.
• Explains and enforces safety rules and regulations governing use of exercise equipment and wellness center.
• Schedules appointments, class reservations, and notifications with patients through Mindbody software.
• Schedules appointments for Massage Therapy at WIHCC, DMC or other scheduled community event.
• Assist in daily operation of Massage Therapy services. This includes assisting with setup of massage table, setup of massage chair, record keeping of sign-in sheets, collecting of surveys, and keeping an inventory of Massage Therapy supplies.
• Assists in development of fitness and wellness programs and/or services. This entails traveling to WIHCC service area communities.
• Flexible with working at Dilkon Medical Center site or Winslow Indian Health Care Center site as schedule may change day to day. 
• Follows up with sending notices on action required by patient or vendor.
• Maintains an accurate filing system. 
• Discards outdated information according to the administrative record schedule.
• Retrieves, logs-in, sorts, distributes and tracks in-coming correspondence, facsimile, for appropriate staff, including mail from local vendors.
• Attends annual mandatory in-services training that pertain to the department. 
• Attends continuing education/training opportunities as funds or availability allow.

• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned.

Qualifications

Minimum Qualifications:

High school diploma or GED. One year experience in an office environment preferred. Previous experience in the handling of patient health information and/or medical records is strongly preferred.  General knowledge of PC software and other related office equipment. Bilingual skills in English and Navajo language preferred.  Must maintain a valid unrestricted and insurable driver’s license.  Must successfully pass a background investigation and maintain suitable requirements for a Child Care position. This position is considered as a Child Care position, which requires a satisfactory background check investigation and is subject to the requirements of the Indian Child Protection and Family Violence Prevention Act, as amended (henceforth referred as the ICPFVP Act).

 

Knowledge, Skills, Ability

• Knowledge off Resource Patient Management System (RPMS) packages such as RCIS/CHSMIS, PTRG, PCC, and the scheduling package. 
• Knowledge of the requirements of the Privacy Act, HIPAA, and maintaining confidentiality of patient information.
• Knowledge of strong work ethics in the workplace.
• Knowledge of basic application of confidentiality.
• Knowledge of basic computer skills, e.g. Outlook, Word, Excel, PowerPoint.
• Skill in the use of computers with solid typing skills.
• Ability to maintain records and files.
• Ability to willingly learn and to share information with others.
• Ability to work both independently and as part of a team.
• Ability to be dependable in attendance and job performance.
• Ability to meet attendance, overtime (if necessary), and other reliability requirements of the job.
• Ability to accept and learn from feedback.
• Ability to communicate effectively both verbally and in writing.
• Ability to provide exemplary customer service at all times.
• Ability to interact positively with others and possess great interpersonal skills.
• Ability to multitask and perform well under pressure.
• Ability to have self-confidence.
• Ability to be a great team player.
• Ability to accept and learn from supervisor/peer critique.
• Ability to be flexible and adaptable to the changing needs of the organization.

 

Physical Demands:

While performing the essential functions of this position, the employee is regularly required to walk, sit, use hands to finger, handle, or feel objects and equipment, reach with hands and arms, and communicate effectively by talking and hearing. The employee frequently must stand, climb, balance, stoop, kneel, crouch, or crawl and may occasionally use taste or smell. The employee must occasionally lift and/or move objects weighing up to 50 pounds.

 

Work Environment:

Work is performed in an office setting or outdoor work environment with moderate noise levels. Work environment may involve exposure to physical risks, such as blood borne pathogens, hazardous chemicals, or operating potential dangerous equipment, and requires adherence to all safety protocols. Required work schedules may include evening, weekend, overnight shifts, extended hours, or irregular schedules and rotation as operational needs dictate.  

As required by P.L. 93-638, absolute preference will be given to qualified Navajo applicants.  If there is no qualified Navajo applicant, preference will be given to qualified American Indian applicants.