Developer and System Administrator (DSA)

Job Details

Job Location: Tigerville Campus - Tigerville, SC 29688Position Type: Full Time StaffEducation Level: 4 Year Degree

Position Summary:

The DSA at North Greenville University (NGU) is responsible for: 

• Designing, implementing, and supporting application customizations related primarily to the Canvas Learning Management System (LMS) and the Jenzabar suite of applications, including Jenzabar Student Information System (SIS). 

• System administration for the Jenzabar SIS and Canvas LMS, including user management, configuration, and maintenance. 

• Service desk ticket support and resolution. 

• Designing, implementing, and supporting third-party integrations via SQL and SSIS. 

 

RESPONSIBILITIES:

 

Primary Duties

• The DSA is directly responsible for or supports the following NGU outcomes: 
• Supports applications which enhance the student experience, including Canvas LMS and Jenzabar SIS. 
• SSRS report creation and maintenance. 
• Supports portals and applications which serve as primary communication/transactional channels for students and faculty, with emphasis on Canvas LMS and Jenzabar SIS integration and customization. 
• Supports processes and applications that support operational and administrative units. 
• Develops and maintains integrations between Canvas LMS, Jenzabar SIS, and other enterprise systems to ensure seamless data flow and user experience. 
• Troubleshoots and resolves issues related to Canvas LMS and Jenzabar SIS applications and integrations. 
• Other Assigned Duties

 

Other duties may include but are not limited to:

1. Support leadership in reporting and information gathering for updates/ university projects.
2. Assist and support managers and supervisors in efforts to streamline IT processes.
3. Coordinate with Level 3 and above assistance as needed.
4. Track and report issues inside the ticketing system, as well as help prepare documentation for software and hardware used by our department and stakeholders.

 

Physical Requirements

• Visual Abilities:  Interact with ticketing software and use a computer system.
• Hearing:   Hear well enough to communicate with co-workers, vendors, and students.
• Dexterity, Grasping, Feeling, Write, type, and use the telephone, copier, and computer systems.
• Mobility:  Open files and operate office machines; move between departments and assist various departments across campus.
• Talking:  Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
• Lifting, Pulling, pushing: Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Cognitive/Emotional: Ability to critically think and concentrate.
• Must be able to respond quickly to changes in conditions  75 to 100% of the time.

 

WORKING RELATIONSHIPS

 

This position is a full-time position in IT Services. The position reports to Information Systems and Business Applications Director.

 

WORK SCHEDULE

 

IT Services is open Monday through Thursday, 8:30 a.m. to 5:00 p.m., and Friday 8:30 a.m.to 12 p.m.  Summer hours may vary. Office hours are subject to change as deemed necessary. Occasional work on Saturdays and evenings may be required.

 

 

Qualifications

Minimum Job Requirements

 

Required: 

• A Bachelor’s degree in computer science, computer programming, software development, or related field OR at least 2 years of software development experience (or any combination of education, training, and experience that provides the required knowledge and abilities). 

• Excellent verbal, written, and interpersonal skills. 

• Access to and discretion with confidential information is required and failure to secure such information is grounds for termination. Complies with IT Services Statement of Service.

 

Preferred

• Experience with Canvas LMS administration, integration, or support. 

• Experience with Jenzabar SIS. 

• Experience with Microsoft DevOps and the Agile Development Framework. 

• Experience with SQL, Visual Studio, SSRS, and SSIS. 

• Experience with GitHub. 

• Professional emphasis on documentation of code and business processes. 

• Project and time management skills, including coordinating resources to complete assignments and resolve problems while working on multiple projects simultaneously such as: 

• Service desk ticket resolution 

• Application development 

• Enterprise systems integration via SSIS 

• Reporting via SSRS 

• Database management 

• Interpretation of functional design specifications and creating technical design specifications 

• Experience in a self-motivated, detail-oriented, and fast-paced learning environment. 

• Understanding of FERPA, GLBA, and other applicable regulations. 

 

 

Knowledge, Skills and Abilities Required

• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships.
• Flexible and adaptable; able to work in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.
• Organized with a natural inclination for customer service.
• Problem solving and root cause identification skills.
• Able to work effectively at all levels in the institution.
• Must be a team player and able to work collaboratively with ITS/other depts.
• Affirm an understanding and support of the Baptist Faith & Message 2000
• Affirm an understanding and support of the University’s Statement on Human Flourishing
• Agree to abide by the employee handbooks, including community standards agreements.
• Supports NGU’s mission statement and core values, commitment to a Christian lifestyle and character in keeping with biblical model.