Customer Support Specialist – Hong Kong

We are seeking a motivated, organized, and service-oriented colleague to join our Customer Support team in Hong Kong as a Customer Support Specialist – Hull. In this role, you will support Underwriters in Gard’s global marine insurance operations, helping to ensure smooth processes and exceptional service for our clients and brokers.

Key responsibilites

• Maintain accurate records of clients, brokers, policies, and premiums within the company’s production systems, ensuring all information is up to date and archived.
• Manage policy renewals and new business and end-to-end policy processing.
• Oversee cover maintenance, including lay-ups, trips, value changes, and additional premium calculations.
• Prepare and distribute insurance documentation and invoices and generate reports and analyses.
• Calculate and reconcile premium closings, ensuring accuracy and timely completion.
• Conduct sanction checks to ensure compliance with regulatory requirements.
• Provide administrative and operational support to the Underwriting team, assisting with daily tasks and streamlining communication between departments to resolve issues efficiently.
• Respond promptly to customer inquiries and build strong, trust-based relationships with brokers, clients, and key stakeholders in the maritime industry.

Qualifications & Skills

• Bachelor’s degree in business administration, maritime studies, or a related field; alternatively, substantial experience in marine insurance or the maritime/shipping industry.
• Strong attention to detail and a structured, methodical approach to tasks.
• Ability to work effectively under pressure, demonstrating initiative and a proactive, self-driven mindset.
• Proficiency in Microsoft Office applications, especially Excel, for data reports and premium calculations.
• Positive, service-oriented attitude and excellent collaboration skills across diverse teams.
• Exceptional communication skills and cultural awareness, essential for working in an international maritime environment.
• Customer-focused mindset, ensuring high-quality service to clients and stakeholders.
• Fluency in English; additional language skills such as Cantonese, Mandarin, or Japanese are considered an advantage.

We perform background checks on all relevant candidates through our partner EY