Restoration and Mitigation Production Manager
IICRC.com
80k - 110k USD/year
Office
Salem, MA, US
Full Time
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
Full-time | On-site | Job sites across Massachusetts & New Hampshire (local travel required)
Compensation: $80k-$90k base + performance bonus + company vehicle
SERVPRO Team JRF is hiring an experienced Restoration & Mitigation Production Manager to lead our field teams across MA & NH. This is a hands-on leadership role focused on speed, quality, safety, customer experience, and developing great technicians.
Only apply if you have restoration industry experience
To be considered, you must have direct restoration/mitigation experience (water, fire, mold). Applications without restoration experience will not be considered.
What you’ll do
- Lead day-to-day mitigation production across multiple job sites (water, fire/smoke, mold, disaster events)
- Build, train, and retain a high-performing field team (technicians, crew chiefs/leads; plus temps during surge/storm events)
- Ensure jobs are executed to SERVPRO/IICRC standards for quality, documentation, and safety
- Drive excellent customer/client communication and job-site professionalism
- Coordinate daily scheduling/dispatch with office and project managers to maximize efficiency and response time
- Maintain readiness: equipment condition, warehouse organization, inventory levels, and vehicle readiness
- Coach performance: field visits, job checks, ride-alongs, biweekly 1:1s, training plans, and career paths
- 3+ years of restoration/mitigation industry experience (REQUIRED) – water/fire/mold
- 5+ years of people leadership / management experience
- IICRC certifications: WRT and ASD required (Master designation a plus)
- Proven ability to build and lead teams (training, accountability, performance management)
- Strong operational discipline: scheduling, job quality control, safety, documentation, and equipment readiness
- Comfortable working in the field daily (goal: significant time on job sites)
- Solid computer skills and comfort with industry systems/training platforms (ex: LMS; job documentation systems)
- Bachelor’s degree
- Experience leading storm response / surge staffing
- Track record developing technicians into crew chiefs/leads
- Competitive base salary + performance bonus
- Health / Vision / Dental paid 100% by company
- 401(k) match + profit sharing
- Company vehicle
- Professional development and certification support
- And more
- Lift 50 lbs regularly; up to 100 lbs with assistance
- Climb ladders; work at ceiling heights; work in tight spaces (crawl spaces/attics)
- Repetitive push/pull/lift/carry; work around cleaning agents
Compensation: $85,000.00 - $110,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.