Security Compliance Manager

Description

SECURITY OPERATIONS & COMPLIANCE MANAGER

Building Security & Access Control

Location: JFK Airport – Terminal 4
Reports To: Director of Operations
Pay Range: $80,000 – $90,000 annually

 Omni-Serv is a trusted leader in airport security solutions, dedicated to protecting people, property, and critical  operations. With a strong employee-first culture, we deliver world-class  customer service while ensuring safety and compliance in high-security  environments. We are seeking Security Operations and Compliance Manager to join our team at JFK Terminal 4, JFKIAT. 

Position Overview

The Operations & Compliance Manager is responsible for overseeing security personnel and ensuring full compliance with Company and Client standards, regulatory requirements, and contractual obligations. This role serves as a key operational leader and liaison among internal leadership, contract partners, regulatory agencies, and airline stakeholders. The Manager ensures service excellence, operational readiness, safety, and continuous improvement within a high-security aviation environment operating 24/7.

Key Responsibilities

Operational Oversight & Compliance

• Provide direct guidance, leadership, and operational direction to staff.
• Ensure compliance with all contractual requirements, safety protocols, regulatory standards, and performance metrics.
• Monitor operational readiness and post integrity across all assigned areas.

Staffing & Scheduling

• Oversee staffing schedules, daily rosters, attendance tracking, and deficiency reporting.
• Ensure all posts are fully staffed, accounting for breaks, sick calls, tardiness, training, and approved leave.
• Address staffing gaps in real time to maintain uninterrupted operations.

Reporting & Performance Management

• Prepare and submit daily, weekly, and monthly operational briefings and reports to senior leadership.
• Track KPIs, audit findings, incident trends, and performance deficiencies.
• Develop and implement corrective action plans to address operational or compliance gaps. 

Training & Readiness

• Ensure all agents meet required training, licensing, uniform, and contractual compliance standards.
• Maintain accurate training records and ensure completion of recurrent and mandatory training. 

Incident & Emergency Response

• Respond to operational issues and incidents as they arise.
• Lead or coordinate emergency response efforts as required, supporting a 24/7 operation.
• Participate in daily security briefings and scheduled contract management meetings.

Stakeholder & Agency Liaison

• Serve as the primary liaison with JFKIAT, TSA, PAPD, CBP, airline partners, and other relevant stakeholders.
• Foster strong working relationships to support operational efficiency and regulatory compliance.

Strategic Planning & Continuous Improvement

• Prepare and present annual performance review materials to leadership.
• Provide recommendations for operational enhancements, efficiencies, and service improvements.
• Support audits, inspections, and compliance reviews as needed.

Confidentiality & Information Security

• Maintain strict confidentiality and adhere to all information-security and data-protection protocols.

Requirements

Required Qualifications

• Minimum of 5 years of leadership experience in aviation security, terminal operations, or regulated contract environments.
• Demonstrated experience managing complex, high-volume operations in a compliance-driven setting.
• Strong background in crisis management preparedness and emergency response.
• Excellent communication, reporting, auditing, presentation, and organizational skills.
• Required certifications and licenses, including: (must be willing and able to obtain with the first 45 days of employment)
   
  • NYS Security License
  • First Aid / CPR / AED
  • Fire Guard Certification

Physical Requirements

• Ability to remain on feet for extended periods, including prolonged standing and constant walking throughout the terminal.
• Ability to patrol large operational areas, including indoor and outdoor environments.
• Ability to bend, stoop, kneel, crouch, and climb stairs as required during daily operations and emergency situations.
• Ability to lift, carry, push, or pull up to 30 pounds unassisted.
• Ability to respond quickly and effectively to emergency situations, including rapid movement across the terminal.
• Ability to work in a fast-paced, high-security aviation environment with exposure to varying noise levels, weather conditions, and operational demands.
• Visual, auditory, and verbal communication abilities sufficient to monitor activities, identify hazards, and communicate clearly in person and via radio or telephone.