Junior IT Support Specialist

Execo.com

Office

Bonifacio Global City, Philippines

Full Time

Do you want to spend your career fixing printer jams and troubleshooting Windows blue screens? Or are you ready to master the operating system of the future? At Execo, we are 100% cloud-native. We are looking for a tech-savvy problem solver who wants to ditch legacy IT and become a specialist in Google Workspace and ChromeOS. This is your chance to turn your passion for technology into a career, moving from a "power user" to a Cloud Administrator in a fast-paced, modern environment. Summary of Role As our On-Site IT Support Specialist, you are the face of technology at Execo. You aren't just a helpdesk ticket resolver; you are the person who ensures our team stays connected and productive. You will be the primary support for our two most critical tools: Google Workspace and ChromeOS. This is a dynamic, hands-on role where you will manage the user lifecycle, maintain our hardware fleet, and help colleagues navigate a seamless, cloud-first environment. You don't need decades of experience, just a sharp mind and a passion for helping people work efficiently. Your Impact & What You'll Do

Own the Onboarding Experience : You will execute the daily "onboarding and offboarding" process, creating Google Workspace accounts, setting up email aliases, and managing permissions to ensure every new hire starts on Day 1 with zero friction.
Manage the Cloud Fleet : You will handle the enrollment and configuration of our ChromeOS devices, ensuring every laptop is "work-ready," secure, and perfectly synced for our team.
Be the "Google Guru" : You will act as the first point of contact for core service issues—troubleshooting Gmail, Drive, Meet, and Calendar—and assisting with security protocols like password resets and 2-Step Verification (2SV).
Guardian of the Gear : You will maintain an accurate, real-time log of all ChromeOS hardware and peripherals, ensuring our equipment locker is organized and every asset is accounted for.
Empower Through Knowledge : You won't just fix problems; you'll prevent them. You will draft simple "How-To" guides to help employees troubleshoot common issues independently.
Ensure Seamless Connectivity : You will conduct regular checks on conference room setups (Chromebox for Meetings) to ensure our hybrid calls run without a hitch.

Why You'll Thrive at Execo

You’re a Cloud-First Native : You are a "power user" of Google Workspace (Gmail, Sheets, Drive) and prefer browser-based workflows over clunky legacy software.
You’re Ready to Launch : You have a Bachelor's degree in IT/CS (or related) and 1–3 years of experience (or a strong internship). You are eager to explore the Google Admin Console and grow your skills.
You Speak "Chrome" : You have a basic understanding of the ChromeOS environment and understand how it differs from Windows or Mac.
You’re a Patient Communicator : You can explain technical fixes in plain English to non-technical colleagues with patience, clarity, and a smile.
You’re a Detail Detective : You have the discipline to follow technical checklists precisely, ensuring security protocols are never skipped and inventory is always accurate.
You’re a Problem Solver : You have a methodical approach to troubleshooting basic hardware, Wi-Fi, and sync issues—and you don't give up until the problem is solved.