IT Support Specialist

POSITION SUMMARY 

The IT Support Specialist will be responsible for providing day-to-day IT support for foundation community members, including desktop computers, laptops, mobile devices, wired and wireless networks, software and cloud services. This position reports to the Senior Manager, IT Operations.

This is a full-time position based in our offices in New York City. Visit the Simons Foundation career page at simonsfoundation.org/careers to learn more.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Fulfill technology support requests from foundation staff

• Respond to help desk tickets

• Configure and deploy Macs

• Troubleshoot hardware and facilitate repairs (primarily Apple)

• Manage access to cloud services

• Carry out basic networking requests

• Engage in relevant training and educational activities

• Assist with various department operations such as orientations, hardware allocation, etc.

• Perform any other duties or tasks as assigned or required

MINIMUM QUALIFICATIONS

Education

• Bachelor’s degree in information technology, computer science or related field or equivalent experience

• Apple Certified Macintosh Technician (ACMT) or willingness to get certified

Experience

• 2–3 years of experience with Mac troubleshooting and support

• Experience with macOS MDM solutions such as Jamf

• Experience administering and supporting Google Workspace, Dropbox and Office 365

• Familiarity with Microsoft Azure or other identity management/SSO platforms

Related Skills & Other Requirements

• Familiar with the command line interface

• Ability to troubleshoot iOS devices

• Detail-oriented and responsive to requests

• Patient, friendly and willing to find reasonable solutions

• Excellent interpersonal, verbal and written communication skills

• Exceptional customer service skills

Physical Requirements

• Moving equipment weighing up to 40 pounds

• Positioning self to install and fix equipment, including under desks or on top of networking racks 

• Moving throughout several nearby office buildings to provide IT support and set up workspaces

REQUIRED APPLICATION MATERIALS

• Please submit a résumé and cover letter stating your interest in the position.

COMPENSATION AND BENEFITS

• The full-time annual compensation range for this position is $72,000 to $80,000, depending on experience.

• In addition to competitive salaries, the Simons Foundation provides employees with an outstanding benefits package.

Our Commitment to Expanding Pathways to Science & Opportunities for All:

Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences. The Simons Foundation is committed to advancing basic science and mathematics to benefit humankind and expand our collective understanding of our world. As part of our mission, we support partners, programs, and initiatives that seek to broaden the scientific community and open pathways to science and mathematics careers.

The Simons Foundation provides equal opportunities to all applicants without regard to race, religion, color, age, sex, pregnancy, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state, and local law.