Area AV/IT Manager - Soho House New York
Soho House & Co.com
110k - 110k USD/year
Office
35 9th Ave, New York, NY 10014
Full Time
The role…
At Soho House an Area AV/IT Manager is an New York based, client focused, results driven Audio Visual and IT Manager with responsibilities for our Soho House New York operations. You will ensure a seamless and stable guest experience across all aspects of Soho House locations through the proactive support and management of all technical systems.
Main Duties
- Deliver the highest quality of AV/IT technical support to all Soho House guests and internal operational teams. This requires clear, concise communication skills and an ability to deal with people of varying seniority and technical ability. A flexible approach to working is essential and may include weekend and evening work.
- Timely support, troubleshooting and escalation of AV/IT issues to full resolution covering areas such as (but not limited to):
- TV, sound and AV lighting systems
- Security systems – access Control, CCTV and electronic locks
- Collaborative meeting room equipment – e.g. Crestron, Mersive, Kramer and Samsung
- IT hardware – PCs, laptops, terminals and tablets
- Business applications; cloud, hosted and on-site
- Network connectivity, incl. Wi-Fi
- Telephony - VOIP and mobile
- Printers
- Cinema equipment
- Payment systems
- Setup and support of ad hoc events – including use pf podcast, DJ and presentation equipment
- Checking all IT/AV equipment is well maintained and performing preventative maintenance where necessary
- Managing systems access; creating, auditing, changing and deleting accounts as required in a wide variety of applications
- Proactive support through routine checks. audits and site visits
- Evaluating and flagging software, hardware, processes and configurations if they are not compliant with best practice, legal requirements (e.g.: PCI-DSS, GDPR), company standards or H&S
- Knowledge and support of company applications; assisting the operation with setting up, configuration and troubleshooting
- Assist with new installations and openings of Soho Works as required, including research and development of new technologies
- Provide Hypercare support for Soho House and assist training operational staff.
- Provide up-to-date documentation for existing and new technologies
- Working with third parties and suppliers to manage cases, ultimately being the technical liaison
- Close liaison with all IT and Operation teams, including 1st line Service Desk and 3rd line specialists to coordinate fast resolution of issues or project delivery.
- Undertake project work of a varied nature and complexity.
Required Skills/Qualifications
- Excellent technical skills covering a wide variety of IT and AV areas with a minimum of 4 years practical experience, preferably within the hospitality industry
- Excellent, logical troubleshooting skills
- Formal technical IT/AV qualification (HND/HNC/BTEC or degree)
- Excellent, client-facing communication and customer service skills
- Self-starter and pro-active - completes own work under minimal supervision/guidance
- Possess an entrepreneurial spirit to promote additional Soho House solutions
- Ability to prioritize and manage own workload in difficult and pressured situations
- Structured work habits and good personal time management
- The ability to produce work with attention to detail and to a consistently high standard
- Flexible work approach with the ability to travel often and at short notice
Physical Requirements
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry, or lift at least 40 pounds.
- Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.