TMD - IT Support Specialist III (System Support Specialist)

APPLICATIONS SHOULD BE COMPLETED ONLINE THROUGH CAPPS RECRUIT AT: 
https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00054937

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:
Applicants may submit applications through Work In Texas (WIT), however, applicants must complete the supplemental questions in CAPPS Recruit to be considered for the position. In order to complete the supplemental questions, please register and/or login to CAPPS Recruit and access your profile. Go to CAPPS Recruit to Sign In (Link: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en)

Your job application must be complete and thorough including responding to all the supplemental questions. Your application must contain complete job histories, which includes job titles, dates of employment, name of employer and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

NOTES TO THE APPLICANT:

TMD State Employees support the Texas Military Department by delivering critical services that enable the agency to meet its strategic goals.  Your work will contribute to the support we offer our Texas National Guard members, thereby multiplying their capability to serve at home and abroad as missions dictate.  The Texas Military Department provides a benefits package that includes, but is not limited to:

• Health insurance benefits (employee premiums are covered at 100%, family premiums at 50%)
• Optional Vision, Dental, Life, and Disability insurance at competitive rates
• Generous paid vacation, sick leave, and State and Federal holidays
• Defined benefit retirement structure known as a cash balance benefit, with a state match equal to 150% of the account balance at retirement and guaranteed earnings of at least 4% annually
• Additional voluntary retirement savings programs (Texa$aver 401(k) and 457 programs)
• Flexible spending account options for medical and childcare expenses
• Potential for modified work schedules including flex, compressed, or telework (position dependent)
• Free access to Camp Mabry Museum and historical structures
• Robust free training access through Texas Military Department’s Web-Based Learning Program
• Expansive Employee Assistance Program and complimentary counseling services
• Employee Wellness and Physical Fitness Programs

Military membership is not required for this position.

ABOUT US:

Our Agency: The Texas Military Department (TMD) is commanded by The Adjutant General of Texas, the state's senior military official appointed by the governor, and is comprised of the Texas Military Department (State & Federal Civilian Employees), the Texas Army National Guard (TXARNG), the Texas Air National Guard (TXANG) and the Texas State Guard (TXSG).

Our Vision: America’s premier state military organization comprised of professional mission-ready forces, fully engaged with our communities, and relevant through the 21st century.

Our Mission: Provide the Governor and the President with ready forces in support of state and federal authorities at home and abroad.

BRIEF POSITION SUMMARY

Performs highly complex (senior-level) computer systems support work. Work involves providing customer support for the Construction and Facilities Management Office (CFMO). The position includes assisting with installing, removing, and updating specialty software, hardware, and applications. Work also includes installing/updating file and application servers, working with and managing SharePoint Portals in different domains. Reports to IT Branch Manager. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Monitor and maintain Texas Military Department’s (TMD) IT infrastructure to ensure optimal performance and security.
• Enforce cybersecurity protocols to protect sensitive data, systems, and communications.
• Conduct regular audits and vulnerability assessments to identify and mitigate risks.
• Maintain the integrity of network configurations, access controls, and endpoint protections.
• Support disaster recovery and data backup procedures to ensure business continuity.
• Collaborate with internal stakeholders to ensure compliance with state and federal IT security standards.
• Document infrastructure changes, incident responses, and system upgrades in accordance with agency policy.
• Provide customer service and answer user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications. Troubleshoot and resolve computer-related problems.
• Coordinate the update of computers and applications.
• Develop training manuals and Standard Operating Procedures and train users in the proper use of hardware, software, specialty applications, and various databases.
• Install, maintain, move, and assist in testing and upgrading new and existing hardware and software.  Set up equipment for employee use and perform or ensure proper installation of cables, operating systems, or appropriate software.
• Develop and implement strategies to capture, organize, and share the organization's knowledge and information, improving efficiency and innovation.
• Coordinate and manage SharePoint portfolio activities with other organizations using Knowledge Management methodologies.
• Establish rules and procedures; formalize requests to change/edit/modernize Department SharePoint Portfolio. 
• Attend work regularly and observe approved work hours in accordance with agency state employee policies & procedures handbook.
• May be required to perform duty in support of national emergencies, disasters and other missions, to include holidays and weekends.
• Perform other related work as assigned.

MINIMUM QUALIFICATIONS

EDUCATION:

•  Graduation from a standard senior high school or equivalent is required.

PREFERRED EDUCATION:

• An associate degree in IT, Computer Science, or a closely related field is preferred.

EXPERIENCE:

• Three (3) years of experience in computer systems support work is required.
• Experience using Microsoft Office (such as Outlook, Word, Excel, and SharePoint) is required.

REGISTRATION, CERTIFICATION, OR LICENSURE:

•  A minimum CompTIA Security+ Certification or the ability to obtain it within 90 days of employment, as well as continuing education and renewal of certification is required.
•  A valid driver's license is required. *The ability to obtain a Texas Driver’s License will be required within the first 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct agency business.

OTHER REQUIREMENTS:

• Background Investigation. Selected candidate must pass an initial criminal history check and review of foreign adversary connections that might prevent them from being able to maintain the security or integrity of the TMD infrastructure and periodic reviews throughout employment.  In accordance with Executive Order GA-48, Texas Military Department (TMD) employees are prohibited from current employment or ongoing business relationships with any entity identified on the U.S. Department of Commerce’s Entity List (15 C.F.R. 791.4) or any governmental entity or political apparatus of a country listed therein. The selected candidate must pass federal security background investigation. The process includes a National Agency Check and Inquiry (NACI) and fingerprinting. New employees must complete and sign the Office of Personnel Management (OPM) Form SF85. Completed forms are submitted to the OPM for background investigations.
• Eligibility to Work in the U.S.  The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Texas Military Department participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
• Sponsorship.  Candidates must be eligible to work in the United States without requiring sponsorship.
• Upon hire with the State of Texas, males between the ages of 18 through 25 must provide proof of registration or exemption with the Selective Service. For further information, visit the Selective Service website at https://www.sss.gov/register/.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• relevant hardware, software, systems, and applications.
• computing Environments and Network Protocols.
• management practices.
• internet applications and Information Assurance (IA) procedures.
• specific Army and Federal knowledge-based competencies required to perform the job, to include Army Training and Certificate Tracking System (ATCTS) and Cyber Awareness Challenge Training.

Skill in:

• performing multiple technical tasks in a dynamic work environment while adhering to safety practices and agency guidelines.
• Microsoft SharePoint.
• verbal and written communication to clearly explain technical solutions to non-technical users.
• working with others in a wide range of circumstances and dealing with ambiguity.
• planning work activities while considering various factors when executing daily responsibilities.

Ability to:

• maintain the security and integrity of the Texas Military Department infrastructure.
• show empathy and patience, understanding customer needs and maintaining a positive attitude.
• gather, collate and organize data.
• quickly learn new technologies, adapt to changing systems, and handle diverse issues.
• collaborate with other technicians and teams to resolve issues.
• foster a culture where employees readily share knowledge through communities of practice, collaboration, and training.
• establish standardized processes for knowledge management, including capturing new knowledge and monitoring its use and effectiveness.
• work in a military environment.

PHYSICAL CONDITIONS:

Work is typically performed in an office setting, involving standing, walking, and sitting for extended periods, using a personal computer and telephone to conduct business. Work is performed primarily inside exposed to average office temperatures and noise. May lift, carry, move, and/or set up equipment and materials that weigh up to 50 pounds. Up to 15% monthly travel may be required. Site visits are highly valued and directly support personnel throughout the State of Texas.

MILITARY EMPLOYMENT PREFERENCE

If you qualify for a Military Employment Preference, it is mandatory that you provide the required documentation at the time of applying.  Documentation must be provided before a Military Employment Preference can be granted.

Currently Serving U.S. Armed Forces or Texas National Guard - Statement of service memo

Veteran – DD Form 214 (or Equivalent)

Disabled Veteran - VA Civil Service Preference Letter

Spouse of a member of the United States Armed Forces or Texas National Guard serving on active-duty – Marriage certificate and verification of duty status (active-duty orders, PCS orders, statement of service)

Spouse of a veteran if the spouse is the primary source of income for the household and the veteran has a total disability rating based either on having a service-connected disability with a disability rating of at least 70 percent or on individual unemployability – Marriage certificate, VA Civil Service Preference Letter indicating disability rating, and documentary   proof of income

Surviving Spouse of a Veteran who has not remarried - Marriage certificate and DD Form 1300

Orphan of a Veteran who was killed during active duty – Birth Certificate and DD Form 1300

VETERANS:

Use your military skills to qualify for this position or other jobs. Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets.

Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the following fields or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply:

United States Army: 25B Information Technology Specialist
United States Navy: IT Information Systems Technician
United States Coast Guard: IT Information Systems Technician
United States Marine Corps: 0633 Network Transport Technician
United States Air Force: 1N2X1 Signals intelligence Analyst

Additional Military Crosswalk information can be accessed at: Military Crosswalk for Occupational Category - Information Technology

Contact TMD’s Veteran's Liaison, Paul Love if you have questions at (512)782-3836 or staffingHR@military.texas.gov  

The Texas Military Department does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or status as an individual with a disability or protected veteran status in employment or in the provision of services.