IT Manager

Description

GENERAL DESCRIPTION:

Primary responsibility is to provide support of computers and related technologies, including wireless devices, copiers, printers, monitors, networking equipment, multiple operating systems, hardware troubleshooting, and software installation and configuration. Assist with research of new vendors and providers as well as their implementation. Directly supervises the IT Coordinator.

MAJOR RESPONSIBITIES:

•  Oversee and manage the IT Coordinator.
•  Provides support for advanced issue(s) to end users over the phone, email, or ticketing system.
•  Handle escalated tickets from the IT Coordinator and IT Specialists.
•  Provide advanced troubleshooting and diagnosis of computer hardware, software, networking, and network devices.
•  Installs, configures, and upgrades to computer hardware, operating systems and software
•  Verify with the end-user that the issue(s) have been resolved and update the ticketing system with resolution specifics, or escalate issue(s) to next support level when necessary
•  Assist with server support and maintenance
•  Assist with the management, creation, permissions, and monitoring of user accounts in local and cloud systems.
•  Record events and problems with resolutions in appropriate tracking logs
•  Communicate with partners and vendors to ensure compliance with SLA’s, security, and issue resolution.
•  Assist with inventory tracking, hardware management, and distribution
•  Troubleshooting and cleaning of printers, faxes, copiers, and other office technology equipment when necessary
•  Assist with opening and / or relocation of satellite offices/centers
•  Conduct hardware, software and security awareness training
•  Assume other responsibilities and perform special functions as may be assigned by management

(These essential job functions are not to be construed as a complete statement of duties performed. Employees will be required to perform other related marginal duties as required.)

ORGANIZATIONAL RELATIONSHIP:

•  This position reports to the VP of IT 

Requirements

EDUCATION AND EXPERIENCE:

•  Associates degree in a related area
•  Bachelor’s degree preferred
•  Applicable Certifications preferred
•  Five years related experience

SKILLS, KNOWLEDGE AND ABILIITES:

•  Functional knowledge of Microsoft operating systems and office applications
•  Ability to troubleshoot network connectivity issues
•  Ability to troubleshoot hardware and software issues
•  Ability to maintain confidential information.
•  Ability to multi-task, prioritize and work in fast-paced environment
•  Ability to effectively present information and respond to questions from groups and individuals
•  Attention to details and follow through

LICENSES, CERTIFICATION OR REGISTRATIONS:

•  Valid driver’s license and proof of automobile coverage
•  Satisfactory Driving Record (as outlined in Vehicle Driving Policy)
•  Certificates of acknowledgement required: Conflict of Interest, Code of Ethics, Confidentiality agreements, IT Systems and Security, Anti-Fraud, HR Employee Acknowledgement Form.

ENVIRONMENTAL CONDITIONS:

•  Works inside in an office environment
•  Travel is required

ESSENTIAL PHYSICAL SKILLS:

•  Acceptable eyesight (with or without correction)
•  Acceptable hearing (with or without correction)
•  Ability to communicate both orally and in writing
•  Ability to lift up to 50 lbs.

(Reasonable accommodations will be made for otherwise qualified individuals with a disability.)