Call Center Agent

Company Description

At Swift7 Consultants, we are committed to delivering excellence in every project we undertake. Our team thrives on collaboration, innovation, and a dedication to continuous improvement. We foster an environment where creativity meets efficiency, and where every team member is valued for their contribution. Join us and be part of a company that prioritizes growth, learning, and professional development.

Job Description

Skillbridge Academy is seeking a motivated and articulate Call Center Agent to join our growing team in Miami, FL. In this role, you will serve as a key point of contact, delivering high-quality communication and support while representing our brand with professionalism and confidence. This position is ideal for individuals who enjoy working in a structured environment, communicating effectively, and developing transferable skills in customer interaction and operations.

Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner

• Provide accurate information and support to callers

• Maintain clear and organized call records and documentation

• Follow internal procedures and communication guidelines

• Collaborate with team members to ensure service excellence

• Meet daily performance and quality standards

Qualifications

• Strong verbal communication skills in English

• Clear, confident, and professional phone presence

• Ability to work well in a fast-paced, team-oriented environment

• Strong attention to detail and organizational skills

• Willingness to learn and adapt to internal systems and processes

Additional Information

• Competitive salary ($42,000 – $46,000 annually)

• Growth opportunities within the organization

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• Skill development in communication, customer service, and operations

• Supportive and professional work environment

• Structured training and continuous learning opportunities

• Stable full-time position with long-term potential