HR Shared Service Employee Experience Specialist

Job Description

As our NielsenIQ HR Organization continues to evolve to meet the changing demands of the business and the workforce, we will be challenged to find new ways to deliver value to the organization with a focus on efficiency and simplicity. To enable this transformation, we will set up a new Employee Experience team to focus on delivering with excellence against our most fundamental HR needs. Employee Experience team members will work with the Regional/Cluster/Country Employee Experience leader, ensuring we deliver excellence in HR operations and administrative work and improve the overall employee experience.

In This Role You Will:

• Ensure continuity of business as usual (BAU) HR operations and administrative work for your assigned cluster/country
• Ensure our employees’ most fundamental needs are met by effectively answering employee queries, maintaining accurate employee data and connecting associates with the right tools
• Ensure best in class service when it comes to HR administrative processes
• Identify and document local and cluster level administrative work pertaining to standard letters, documents, and agreements
• Identify and document any additional administrative and operational work currently owned by local, regional, and global HRBPs and COEs which could move into the Employee Experience team
• Review our policies, processes, and ways of working holistically for opportunities to streamline – eliminate waste and redundancy
• Propose improvements to internal processes with an eye towards automation, enabling more consistency across the HR and the NielsenIQ business (both locally and globally)
• Research and bring latest practices in the cluster/country to the team
• Stay connected with the other Employee Experience team members, ensuring that we take a consistent approach wherever possible and avoid duplication of effort or regionally varied processes
• Implement systems/automation-based solutions for the organization
• Support the transition of repeatable and scalable HR activities into Tier 1 teams, enabling local teams to focus on specialized, high-impact work while ensuring seamless escalation and handoff for complex issues.
• Contribute to the continuous improvement of standardized work by identifying opportunities to streamline, automate, and document processes, reducing variation and duplication of effort.
• Collaborate with global and local Employee Experience colleagues to embed best practices, maintain strong governance, and uphold service level agreements for all standardized support activities.
• Deliver HR services using standardized processes, templates, and tools to ensure consistency, reliability, and a best-in-class employee experience across all regions and teams.
• Champion the adoption of standardized work practices, ensuring that all support activities are aligned with organizational policies and continuously improved for efficiency and effectiveness.
• Demonstrate the ability to understand, interpret, and apply local legal frameworks and administrative regulations effectively within day-to-day operations.
• Ensure proficient and up-to-date usage of core HR systems (Workday, Workday Help, MEET, etc.), continuously learning and adapting system enhancements to maximize efficiency, data accuracy, and employee experience. Act as a knowledgeable point of contact for system-related processes, supporting both employees and HR stakeholders in navigating tools effectively.

Qualifications

• Minimum 4+ Years of Experience in HR
• Understanding of common level HR administrative and operational work 
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Able to build strong partnerships and work closely with people across all levels of the company
• Ability to prioritize tasks
• Good knowledge of written and spoken English
• Sound knowledge of core HR processes & procedures will be advantageous
• Advanced knowledge of Workday and the ability to troubleshoot and resolve complex system issues
• Strong analytical and problem-solving skills, with a focus on root cause analysis and continuous improvement in troubleshooting practices
• Experience with case management tools and escalation processes, ensuring timely and accurate resolution of employee queries
• Ability to collaborate effectively with Tier 1 support, IT, and external vendors to resolve escalated issues and implement long-term solutions
• Excellent communication skills for engaging with stakeholders at all levels and providing clear updates on issue resolution
• Proficiency in documenting processes, sharing knowledge, and supporting the continuous improvement of standardized work
• A customer service mindset, ensuring employees receive high-quality, empathetic support throughout the resolution process
• An ability to work effectively in a remote environment, maintaining strong communication and collaboration with the manager and team. Shows a high level of accountability, self-management, and discipline to meet deadlines, deliver quality work, and stay aligned with team goals and expectations.

Additional Information

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About Niq

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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• Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion