Customer Support Specialist

Company Description

At TalentBridge Solutions, we connect exceptional talent with forward-thinking companies. Our mission is to build meaningful professional bridges by fostering innovation, collaboration, and long-term growth. We pride ourselves on a dynamic, supportive work environment where creativity and ambition are encouraged, and every team member has the opportunity to make a real impact.

Job Description

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our team in Nashville, TN. In this role, you will serve as a key point of contact for customers, ensuring a high standard of service, clear communication, and effective resolution of inquiries. This position is ideal for individuals who are passionate about helping others and contributing to a positive customer experience.

Responsibilities

• Provide timely and professional assistance to customers via phone, email, or chat
• Address customer inquiries, concerns, and requests with accuracy and care
• Maintain clear and organized records of customer interactions
• Collaborate with internal teams to ensure efficient issue resolution
• Follow established processes to maintain service quality and consistency
• Identify opportunities to improve customer satisfaction and service workflows

Qualifications

• Strong communication skills, both written and verbal
• Customer-focused mindset with a problem-solving approach
• Ability to manage multiple tasks while maintaining attention to detail
• Comfortable working in a fast-paced, team-oriented environment
• Proficiency with basic computer systems and digital tools
• Willingness to learn new processes and develop professional skills

Additional Information

• Competitive salary ranging from $50,000 to $55,000
• Growth opportunities within a stable and expanding organization
• Skill development and ongoing learning support
• Professional and inclusive work environment
• Comprehensive onboarding and continuous guidance
• Long-term career advancement potential