Recruiter (mass hiring, non-IT) - Helpware Group

Helpware is a people-centric, technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines. We deliver Customer Experience and Operational Support services to fast-growing, modern businesses worldwide. Our teams are empowered by innovative tools, strong processes, and a culture of ownership and collaboration.

We are growing and looking for a Recruiter to join our team.

Responsibilities

• Manage the full recruitment lifecycle: sourcing, screening, interviewing, and offer management
• Handle mass / high-volume hiring across multiple roles and projects (mainly Customer Support positions)
• Build and maintain a strong and sustainable candidate pipeline using diverse sourcing channels
• Partner with external recruitment vendors and agencies when required
• Ensure a positive, professional candidate experience at every stage of the process
• Create, update, and manage job descriptions and job postings
• Support hiring managers in interview coordination, decision-making, and offer negotiations
• Contribute to improving recruitment processes, tools, and internal guidelines
• Prepare recruitment reports, metrics, and analytics
• Support pre-onboarding and onboarding activities when needed
• Manage the full recruitment lifecycle: sourcing, screening, interviewing, and offer management
• Handle mass / high-volume hiring across multiple roles and projects (mainly Customer Support positions)
• Build and maintain a strong and sustainable candidate pipeline using diverse sourcing channels
• Partner with external recruitment vendors and agencies when required
• Ensure a positive, professional candidate experience at every stage of the process
• Create, update, and manage job descriptions and job postings
• Support hiring managers in interview coordination, decision-making, and offer negotiations
• Contribute to improving recruitment processes, tools, and internal guidelines

Requirements

• 1+ year of experience as a Recruiter
• Mandatory experience with mass or high-volume hiring
• Strong English proficiency (B2 or higher)
• Experience working with ATS/HR systems; MS Office proficiency
• Experience in international hiring is a strong advantage
• Ability to work with data and recruitment metrics
• Strong communication, stakeholder management, and problem-solving skills
• Proactive, team-oriented, and results-driven mindset
• Fixed compensation plus bonuses tied to successful hires
• Medical and life insurance after the trial period
• English classes with a native speaker
• Working hours: Monday–Friday, 10:00–19:00 (Kyiv time) or 9:00–18:00 CET
• Experience in international hiring is a strong advantage
• Ability to work with data and recruitment metrics
• Strong communication, stakeholder management, and problem-solving skills
• Proactive, team-oriented, and results-driven mindset
• Fixed compensation plus bonuses tied to successful hires
• Medical and life insurance after the trial period
• English classes with a native speaker
• Working hours: Monday–Friday, 10:00–19:00 (Kyiv time) or 9:00–18:00 CET

We Offer

• Corporate training, professional development, and team events