Technical Support Engineer

Collaboration with sales:

Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernisation cases

Ensures clarity on the solution’s scope, including KONE and possible third-party offerings

Participates in customer meetings and answers customers’ technical questions when needed

Selects the correct product platform on which to make the offering

Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.

Solution planning – Costing:

Responsible for correct APF solution costings

Involves CSE Engineer, Product to understand the costing for corporate and local materials

Involves CSE Engineer, System to understand the costing for integrations

Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the solution

Solution planning – Specs:

Coordinates specification creation

Performs initial and revised non-standard energy calculations

Performs traffic analyses

Accountable for technical site surveys

Accountable for the technical content of the order between MS 0b and MS 2z

Solution planning – Availability and lead times

Coordinates solution lead times from Supply Line and local sourcing

Solution planning – Installability

Ensures that the proposed solution can be installed

Ensures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method cases

Solution planning – Maintainability

Ensures that the proposed solution fulfils the customer’s product lifecycle needs

Identifies possible deviations from standard maintenance methods and ensures that a resolution is found

Solution planning – Compliance

Ensures that the proposed solution fulfils local codes, regulations and safety requirements

Ensures alignment with environmental regulations

Ensures that the planned solution complies with KONE engineering policy

Key tasks in the KONE Sales process

Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)

Executes activities for a holistic solution plan

Leads full chain engineering teams on major projects until handover to the CSE Engineer, Project

Hands over the engineering to CSE Engineer, Project on the most complex project cases for execution on the Start-up meeting

Key tasks in the KONE Delivery process 

Accountable for layout creation

Analyses change requirements, and makes proposals for the new solution plan

Provides necessary details to the CSE Specialist for ordering materials and completing the documentation process

Proposes change order (variations and addworks) sales opportunities to the Project Manager

Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors

CSE Engineer, Solution role in the KONE SEB process 

Shares knowledge with maintenance as needed

General responsibilities

Participates in product and new services release information-sharing sessions

Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs

Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio

Contribution to the Customer Solutions Engineering virtual and local network

Contribute to and utilise the Customer Solutions Engineering case library

Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing building lifts (EBULI)

Is the primary front line technical contact person for the Supply Line Tendering Engineers

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers