Customer Success Manager - APAC
Utila.com
Office
Singapore, SG
Full Time
Description
We are Utila, an enterprise-grade platform that powers digital asset operations for more than 200 global institutions. Our technology secures $15B+ in monthly transaction volume and has protected over $100B to date. Backed by $50M in funding, Utila is growing fast with a rapidly expanding global customer base.
We build mission-critical infrastructure for institutions operating in the digital asset space, where security, reliability, and scale are non-negotiable. Our customers include fintechs, trading firms, payment companies, and enterprises managing large-scale digital asset operations.
If you’re driven by strategic growth, elite institutional partnerships, and the challenge of building the APAC market from the ground up, you’ll feel right at home here.
We’re looking for a Strategic Customer Success Manager - APAC to own and scale Utila’s customer adoption, expansion, and retention across Singapore, Hong Kong, Australia, and emerging APAC markets.
This is a senior, high-impact role responsible for managing APAC as a business unit, building deep strategic relationships with institutional customers, and acting as a business advisor to C-suite executives. You’ll work closely with our Tel Aviv-based Support, Product, and Engineering teams to influence the product roadmap, define regional operations from the ground up, and position Utila as the trusted partner for institutional digital asset infrastructure.
If you thrive in a high-growth environment, enjoy managing complex institutional accounts, and know how to turn wallet infrastructure capabilities into operational efficiency and business value, this role is for you.
Responsibilities
What You'Ll Do:
- Own APAC as a Business Unit: Take full accountability for the region’s success, including forecasting ARR growth, managing churn, identifying expansion opportunities, and reporting on regional health.
- Drive Strategic Relationships: Build and maintain deep relationships with institutional customers (exchanges, funds, fintechs) from onboarding through renewal and expansion.
- Act as a Business Advisor: Engage with CFOs, CTOs, and COOs to translate Utila’s wallet infrastructure capabilities into operational efficiency and competitive advantages.
- Lead Renewals & Expansion: Own the commercial lifecycle of your accounts; drive product-led growth through DeFi connectivity, Utila Link, and yield optimization.
- Bridge the Gap with R&D: Channel APAC market feedback to influence the product roadmap and collaborate with global teams.
- Build the Regional Ecosystem: Represent Utila at industry events, monitor APAC regulatory developments, and foster local partnerships to strengthen our market presence.
Requirements
What You'Ll Bring:
- Proven Experience: 5+ years in Customer Success or Technical Account Management within B2B SaaS or fintech, including at least 2 years in a senior/strategic capacity managing enterprise-level institutional clients.
- Crypto Native Knowledge: Deep, "crypto-native" understanding of blockchain, digital assets, and institutional workflows—specifically custody models, DeFi protocols, and stablecoins.
- Technical & Commercial Fluency: A strong grasp of MPC key management and API flows, combined with a commercial mindset for ARR forecasting, churn analysis, and contract negotiations.
- Regional Expertise: Based in an APAC timezone (Singapore, Hong Kong, or Sydney) with experience navigating regional business cultures and the ability to travel up to 30%.
- Ownership Mentality: A self-starter with exceptional C-suite communication skills and a track record of thriving in early-stage, high-growth startup environments.
Ready to lead our APAC expansion?
Apply now to own the region and drive Utila’s growth from the ground up