Technical Lead-App Development

Area(S) Of Responsibility

We are seeking a highly experienced and technically proficient Senior Production Support Engineer to join our dynamic technology team in the USA. The ideal candidate will have 7-10 years of hands-on experience in supporting high-volume, critical applications, with deep expertise across our core technology stack and a solid understanding of the financial services domain.

Key Responsibilities

Incident Management & Resolution: Act as the primary point of contact for high-priority production incidents. Drive timely resolution, perform root cause analysis (RCA), and implement preventive measures to minimize future occurrences.
Application Monitoring & Health: Proactively monitor the health, performance, and capacity of production applications using advanced monitoring tools like Splunk and New Relic. Develop and maintain dashboards, alerts, and runbooks.
Change Management: Evaluate, approve, and oversee production changes, adhering strictly to Change Management protocols to ensure stability and minimize risk. Participate in release and deployment activities.
Performance Optimization: Identify performance bottlenecks in application code and infrastructure (Java, Database, Cache) and collaborate with development teams to implement fixes and efficiency improvements.
System Maintenance: Perform regular system maintenance, health checks, and capacity planning for application infrastructure running on AWS and Pivotal Cloud Foundry (PCF).
Documentation & Knowledge Sharing: Create and maintain comprehensive support documentation, knowledge base articles, and troubleshooting guides.
On-Call Support: Participate in an on-call rotation to provide 24/7 support for critical production systems.

• Required Technical Skills & Experience (7-10 Years)
• Core Programming: Java (Deep proficiency) 7+ Years
• Frameworks:  Spring Boot (Microservices architecture-Extensive
• Frontend: React (Understanding of application flow): Proficient
• Cloud/PaaS: AWS, Pivotal Cloud Foundry (PCF): Strong
• Database: MySQL (Querying, optimization, troubleshooting): Strong
• Caching/Messaging: Redis, Cache Management principles: Expert
• Monitoring/Logging: Splunk, New Relic: Expert (Developing queries, dashboards, alerts)
• Process: Incident Management, Change Management: Strong (ITIL framework knowledge is a plus)

�� Domain Knowledge

• Fair to strong understanding of the Banking and Financial Services industry.
• Specific knowledge in one or more areas is highly desirable:
• Credit Cards (Issuance, transactions, reconciliation)
• Payments (Gateways, processing, settlement)
• Loans (Origination, servicing, payment processing)

Candidate Profile

• Proven ability to quickly analyze complex technical issues, provide effective workarounds, and drive permanent resolutions under pressure.
• Excellent communication skills, capable of summarizing technical issues and updates to both technical and non-technical stakeholders.
• A self-starter with a strong sense of ownership and urgency.
• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent practical experience).