Customer Assistant - Visual Merchandiser - Central London Area

Work Pattern

A full work pattern will be discussed with successful candidates at the interview stage of their application.

Work as part of a larger team to assist with the VM presentation of your area. Execute and maintain exciting and enticing VM for our customers deliver excellent VM standards

Excellent understanding and delivery of the M&S Way ensuring compliance to all processes involved

Deliver exceptional aesthetic standards by ensuring execution of the VM guidelines with a focus on outfit building, product handling and excellent layout execution with the VM principles

Complete floor walks throughout the day to check and maintain visual standards of departments and best-selling products

Handle fast moving products and re-merchandise ensuring inspirational and cohesive at all times , even when product sells out or is left pre sales

Placement of new lines across the store

Implementation of launches across the store, working within a close-knit cross-functional team, where the visual merchandising and presentation plays an integral role in the overall result

Execute all in store marketing and maintain all signage, branding including ordering, installation of marketing and schemes delivering consistent standards and principles

Regularly perform comparative ‘shops’ of new and inspirational places to maintain an understanding and awareness of competition

Comply with Health & Safety standards, policies and procedures, demonstrating good standards in regard to your tools, equipment and environment

Hands-on experience as a Visual Merchandiser with knowledge on product handling, VM principles and in store marketing. Minimum of 2 years’ experience as a Visual Merchandiser in a fashion retail brand with ability to product handle, deliver displays, and VM principles that follow the VM guidelines

Visual Merchandising & Product Knowledge

• Strong understanding of layout, product handling, outfit building, colour balance and lighting and knowledgeable about VM principles
• You will develop excellent product knowledge by following M&S guidelines, trends and being aware of our competitor’s activity

Attention To Detail

• Have a strong eye for detail ensuring delivery of exceptional presentation standards
• Precision in arranging mannequin groupings and displays, ensuring M&S brand consistency
• Passionate about visual displays, with an understanding of their importance in a retail environment

Organisation & Planning

• Execute launches, seasonal campaigns across your departments
• Be organised and proactive. You can multi-task, prioritise and work to tight deadlines, whilst maintaining excellent attention to detail  

Trend Awareness & Commercial Acumen

• Understanding what drives sales
• Knowing how to attract customer attention and influence what customers buy
• Flexibility to work varied hours (early mornings, overnight setups).
• You will need to lift, climb ladders, move displays.
• Understanding of VM principles

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.