Field Service Operations Coordinator

Firmabeskrivelse

We Take Responsibility for Quality in the Pharmaceutical Industry

At Syntegon Technology, we design and manufacture highly specialized machines for the Pharma and MedTech industries. As specialists in high-end processing, handling, labeling and packaging technology, we help global players ensure quality, efficiency, and environmental responsibility in their production.

• Work Closely with Great Colleagues in a Global Setup
• You will join our Danish entity, working with a team of colleagues who ensures professional customer experiences and clear, precise communication every day – both in Denmark and internationally.

Here, we succeed together – by learning from one another and creating a workplace where professionalism and good spirits go hand in hand.

Globally, we are 6,900 colleagues – and yet you’ll find that decision-making paths are short. You will collaborate closely with international colleagues in sales, service, and (product) management. Because we believe the best results are achieved together.

• Further information about Syntegon can be found at: www.syntegon.com
• IF FIELD SERVICE COORDINATION AND INTERNATIONAL OPERATIONS MOTIVATE YOU – THIS IS YOUR FUTURE
• Take the first step! Apply now!

Stillingsbeskrivelse

As a Field Service Operations Coordinator, you will play a key role in ensuring efficient planning, coordination, and execution of field service and installation activities across our international service organization.

Your Key Responsibilities Will Include:

• Planning, coordinating, and booking travel for external installations and service assignments related to new machine installations and service activities, in close cooperation with European and international hubs, installation teams, sales, project management, and external service providers.
• Coordinating onboarding and qualification activities for new Field Service Technicians, including planning and arranging technical training and structured onboarding programs in collaboration with internal stakeholders.
• Preparing and calculating quotations for field service and installation work.
• Processing and clarifying warranty and goodwill cases in close coordination with relevant internal interfaces.
• Acting as a central coordination point between internal departments and external partners to ensure smooth execution of service activities.
• Supporting continuous improvement of planning, coordination, and service execution processes.

Kvalifikationer

Your Profile

• You have completed technical or commercial vocational training.
• You bring experience from a similar coordination, service operations, or planning role (preferred).
• You have a solid technical understanding, ideally within pharmaceutical machinery or a related technical environment.
• Experience with ERP systems such as Navision and strong Excel skills are an advantage.
• You thrive in a dynamic environment and are able to adapt flexibly to changing priorities.
• You work in a structured, proactive, and solution-oriented manner.
• You communicate confidently in Danish and English, both written and spoken.
• Positive attitude, collaborative mindset, and interest in the Pharma and MedTech sectors

Yderligere Oplysninger

Syntegon Offers:

• An attractive position in an international company
• A company environment with a large focus on technology and cooperation
• Excellent opportunities for personal and professional development
• A salary package, which reflects your results, including pension and health insurance
• Travel activity to be expected
• By choice, we are an Equal Opportunity Employer committed to a diverse workforce

Do you want more information?

Should you have questions regarding the above position, you are more than welcome to contact our Head of Service, Jacob Nielsen +45 5138 6419.

If this position matches your specific competencies, then please apply direct here.

We look forward to receiving your application!