Call Center Agent

Company Description

At Catch Vibe Voice, we believe that every conversation matters. We are a people-driven company committed to delivering exceptional communication experiences through professionalism, clarity, and connection. Our team thrives in a collaborative environment where growth, consistency, and excellence are valued. We invest in our people and provide a supportive workplace designed for long-term success.

Job Description

We are seeking motivated and reliable Call Center Agents to join our growing team in San Antonio, TX. In this role, you will serve as a key point of contact, handling inbound and outbound calls with professionalism and efficiency. This position is ideal for individuals who enjoy structured environments, clear goals, and continuous improvement.

Responsibilities

• Handle incoming and outgoing calls in a professional and courteous manner
• Provide accurate information and assistance following company guidelines
• Maintain clear and detailed call records in internal systems
• Resolve inquiries efficiently while ensuring a positive customer experience
• Meet quality standards and performance metrics
• Collaborate with team members and supervisors to improve call outcomes

Qualifications

• Strong verbal communication skills in English
• Ability to follow procedures and work within established protocols
• Professional attitude with strong attention to detail
• Ability to manage time effectively in a fast-paced environment
• Comfortable working with basic computer systems and call center tools

Additional Information

• Competitive Salary

• Growth opportunities within the company
• Structured training and ongoing support

• Stable, Full-Time Position

• Professional and respectful work environment