System Administrator EA-1253

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: System Administrator

Location: Bonn, Germany

Field: Defence

Type: Fulltime/onsite

1. Project / Department Overview

The position is part of a central IT Operations environment responsible for the coordination, delivery, and operation of highly secure IT services. The assignment focuses on classified IT systems that require elevated security standards and continuous availability.

The role is performed within a Classified System Control Center, providing operational services and monitoring for IT and communication services classified above standard security levels. Operations are carried out in a 24/7 shift-based model to ensure uninterrupted service availability.

2. Responsibilities and Scope of Work

The System Administrator supports IT Operations Management with partial responsibility for the stable, secure, and compliant operation of classified IT services.

IT Operations & Infrastructure Management

• Install, configure, commission, administer, and monitor IT and communication service infrastructures, taking current security requirements into account.
• Operate and support servers, client systems, operating systems, applications, and network components in a classified environment.
• Transfer service-specific technical knowledge within the assigned functional area.
• Participate in service-related and technical projects.

Monitoring, Capacity & Availability Management

• Monitor availability, performance thresholds, and resource utilization of IT services and systems to ensure compliance with defined Service Level Agreements (SLAs).
• Proactively identify deviations and initiate corrective measures.

Incident, Request & Change Management

• Process incidents, service requests, and change requests in accordance with defined service levels.
• Analyze fault reports, diagnose affected components, and coordinate corrective actions.
• Handle user inquiries via telephone related to hardware, operating systems, applications, and network issues in system and client environments.

Operational Support

• Perform operational activities in a 24/7 shift operation.
• Ensure stable service delivery through continuous monitoring and structured troubleshooting.
• Document incidents, resolutions, and operational activities in accordance with defined standards.

3. Qualifications

Language Skills

• German: C1 level according to the Common European Framework of Reference for Languages (CEFR) (Proof not required if German is the candidates native language)

Education

• Completed vocational training as:
• IT Specialist for System Integration, or
• IT Systems Electronics Technician
• Equivalent qualifications may be accepted if they demonstrably meet the required standards.

4. Professional Experience Requirements

• At least 2 years of professional experience in monitoring client and server systems.
• At least 2 years of experience in 1st and/or 2nd level IT support.
• At least 1 year of experience working in a shift-based operational environment.

Experience must be continuous, recent, and substantial, not sporadic or occasional.

If project references are required, they should include:

• Industry
• Project title
• Short project description
• Duration of assignment
• Detailed description of tasks and responsibilities performed

5. Soft Skills

The following competencies will be assessed during interviews:

• Strong teamwork and collaboration skills
• Professional and appropriate interpersonal conduct
• Clear and confident communication skills
• Ability to work independently and solve problems effectively
• Structured, reliable, and solution-oriented working style

What We Offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.