3rd Line Technical Support Engineer

What You'Ll Be Doing:

As a 3rd Line Service Desk Engineer at Oriium, you will provide advanced technical support to our managed service customers, primarily focusing on the Commvault technology stack. You will manage tickets in line with defined SLAs, troubleshoot complex issues across Commvault, Windows, Linux, networking, and storage environments, and escalate where necessary to ensure seamless service delivery.

You will also gain relevant Commvault and Microsoft certifications as part of your development. In addition, you will provide 24/7/365 support for CASP contracts on a rota basis once you have gained sufficient experience, as agreed.

Day-to-day, you will support both Oriium staff and end-user customers, ensuring a high standard of service. You will collaborate with partners when required to resolve issues efficiently and maintain strong working relationships. You will also engage with the Senior Management Team to provide updates, escalate risks, and contribute to service improvement initiatives, helping to drive continuous improvement across the business.

We Want To Hear From You If You:

• Have at least 2 years’ 2nd line experience supporting IT infrastructure and backup systems.
• Have, or are keen to gain, Commvault or other backup qualifications.
• Possess general infrastructure knowledge including Windows Server, Linux, networks, and storage.
• Have experience or interest in ITIL processes, and Microsoft qualifications are desirable.
• Enjoy delivering a friendly, professional service to customers and colleagues.
• Are proactive, solution-focused, and committed to continuous improvement in service delivery.

What'S In It For Me?

Salary: £ Dependent on experience + benefits

Who You'Ll Be Doing It For:

You'll work for our Oriium brand, part of Iomart Group, the UK’s leading Secure Cloud Managed Services Provider.  We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.

• We have over 25 years expertise in data centre and cloud services
• Over 600 skilled professionals and turnover over £143 m
• We are Head Quartered in Glasgow with offices in London and Manchester
• We provide critical services across all public and private sectors

What To Do Next:

Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.