Training and Compliance Manager

Company Overview:

Shell Mobility & Convenience proudly operates over 200 Timewise convenience stores and Shell gas stations in Texas and New Mexico. Our friendly team provides great customer service while supporting our employees with growth opportunities. Shell Mobility & Convenience is based in Houston, Texas and became part of the Shell Group in 2022. Join our friendly and hard-working Team!

Position Summary:

The Training & Compliance Department Manager is responsible for developing, implementing, and managing comprehensive training programs that drive leadership development, operational excellence, and loss prevention across the organization. This role will oversee inventory audits and audit investigations, ensuring store locations meet company standards for inventory accuracy and shrinkage control. Additionally, the Training Department Manager will coordinate with other department heads to identify and fulfill training needs across the organization, with a primary focus on supporting operational teams. Reporting to the Director of Operations, this role will manage field trainers responsible for onboarding and training new assistant store managers and store managers in store operations and administrative processes.

Responsibilities:

Training Program Development

• Design and implement leadership development programs for all levels within the operations team, focusing on management skills, operational efficiency, and alignment with company values.
• Collaborate with other departments to assess training needs, creating tailored training materials for store operations, customer service, inventory management, and administrative procedures.
• Develop and maintain standardized training manuals and materials to ensure consistency and quality across all training programs.

Field Training Oversight

• Manage a team of field trainers responsible for the training and onboarding of new assistant store managers and store managers.
• Set training goals and performance metrics for field trainers, conducting regular evaluations to ensure training effectiveness and consistency.
• Conduct site visits and observe training sessions to provide coaching, ensure alignment with company standards, and gather feedback for continuous improvement.

Inventory Audit & Loss Prevention Management

• Oversee and develop protocols for inventory audits and audit investigations, ensuring compliance with company standards and minimizing shrinkage.
• Collaborate with regional and store managers to implement and monitor loss prevention strategies, ensuring consistent application of best practices across locations.
• Conduct and supervise inventory audit investigations, providing actionable insights and recommendations based on findings to reduce inventory discrepancies and prevent theft.

Leadership Development

• Create and facilitate workshops, seminars, and e-learning modules focused on core leadership competencies, including communication, problem-solving, and team management.
• Identify emerging leaders within the organization and create training tracks to support their growth and prepare them for advancement within the company.
• Partner with human resources to support succession planning, helping identify and develop internal talent pipelines.

Departmental Collaboration & Training Needs Coordination

• Act as a liaison to other department heads, coordinating to assess and address their specific training needs, with a focus on improving overall operational support.
• Ensure that training initiatives meet the unique requirements of each department, while maintaining consistency with company goals and values.
• Provide guidance and resources to other departments to help streamline training efforts and support company-wide skill development.

Evaluation & Continuous Improvement

• Measure the effectiveness of training programs and inventory control measures through feedback, KPIs, and audit results, adjusting programs as needed.
• Regularly assess and update training content, methods, and resources to keep pace with industry standards, emerging practices, and company growth.
• Use feedback from operations and other departments to refine training programs, making them more relevant and impactful for store and regional teams.

 Strategic Planning & Collaboration

• Work closely with Region Managers, Territory Managers, and other department leaders to align training goals with company objectives and to support key operational goals.
• Participate in the development and implementation of company-wide training policies, procedures, and strategic initiatives.
• Provide insights and recommendations to senior leadership regarding emerging training needs, staff development opportunities, and areas for operational improvement.

Education And Experience:

• Experience: Minimum of 5 years in training and development, retail management, or operations with experience in loss prevention, inventory control, and staff development.
• Bachelor’s degree in business, human resources, education, or a related field preferred.
• Strong background in curriculum development, facilitation, and training program management.
• Knowledge of loss prevention practices and experience with inventory audits and audit investigations. Proven leadership, coaching, and communication skills.
• Proficiency in Microsoft Office Suite and familiarity with e-learning platforms.
• Exceptional organizational, analytical, and problem-solving skills.

Physical Requirements:

• Ability to lift 25-50lbs or more.
• Prolonged periods of sitting, standing and walking.
• Ability to travel to store sites 50% of the time.