Bilingual Customer Support Specialist

About Bingx

• A leading crypto exchange since 2018
• With 20 million registered users worldwide
• Official crypto exchange partner of Chelsea FC
• User-First, reliable, innovative, and diversified
• List over 1,000 spot trading pairs
• Offer over 300 futures trading pairs
• Integrate with over 80 public chain ecosystems
• Rank top on CoinMarketCap and CoinGecko
• TradingView's Best Crypto Exchange for 2021, 2022 & 2023
• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Key Responsibilities:

• Provide timely, professional, and friendly bilingual support (Chinese/English) to global users through multiple channels.
• Analyze and resolve common user issues during transactions, including transaction failures, insufficient Gas fees, slippage settings, and authorizations.
• Guide users to check transaction status via blockchain explorers and troubleshoot problems like undelivered assets.
• Offer clear instructions on platform features, liquidity mining, staking, and other related operations.
• Deliver security education to users, such as identifying and warning against phishing websites, fake customer service, and "counterfeit token" scams.
• Accurately record, track, and report bugs, product suggestions, and community sentiment provided by users.
• Collaborate closely with product and development teams to translate user feedback into motivation for product optimization.
• Assist in maintaining and updating the official knowledge base and FAQ to enhance users' ability to resolve issues independently.

Requirements:

Essential Qualifications:

• Proficient in both Chinese and English, with excellent written and verbal communication skills.
• Strong interest in blockchain and Web3, along with basic understanding of core concepts of major public chains like Ethereum.
• At least 1 year of customer service experience, or exceptional empathy, patience, and problem-solving abilities.
• Ability to quickly learn new technologies and work efficiently in a fast-paced, remote environment.
• Strong sense of responsibility and teamwork spirit.

Preferred Qualifications:

• Previous customer service or community management experience in DEX, DeFi projects, or cryptocurrency exchanges.
• Familiarity with the operation of common wallets such as MetaMask and practical on-chain interaction experience.
• Proficiency in using Web3 community platforms including Discord, Telegram, and Twitter.
• Understanding of core concepts like smart contracts, Gas fee mechanisms, and AMM.

Working At Bingx

• Join an international and diversified team
• Great career development in a fast-growing company
• Be part of the future of finance technology and achieve meaningful goals
• Competitive market salary and fully remote/work-from-home flexibility
• Flexibility to observe your local holiday calendar, alongside additional benefit