Front Office Assistant

Front Office Assistant

Department: Front Office

• Employment Type: Seasonal - Full Time

Location: Merton Hotel

Description

We take pride in delivering exceptional experiences and creating magical memories. Our success is built on the dedication and passion of our employees, and we invite you to join a team committed to excellence beyond the ordinary for both our guests and colleagues. 

We have an exciting opportunity for a passionate and enthusiastic individual to join our team at Merton Hotel as a Front Office Assistant

For over 90 years, the Merton Hotel has been delighting guests as Jersey's largest resort hotel, offering an unparalleled range of facilities. The hotel boasts 286 bedrooms and 28 self-catering units in various styles, multiple restaurants and bars, and Jersey’s only tropical hotel leisure complex. Guests can enjoy indoor and outdoor pools with an 80-metre water slide and FlowRider®, as well as some of the best evening entertainment options for both children and adults. Additionally, the Merton features kids' clubs and nightly entertainment.

What Exactly You Will Be Doing…

As a Front Office Assistant, you will be the friendly face that greets our guests upon their arrival. Your role is to deliver outstanding hospitality, ensuring a seamless and exceptional experience for our guests from their arrival to departure.

Your responsibilities will include managing all aspects of guest check-ins and check-outs, anticipating their needs to make them feel at home on our vibrant and picturesque island. 

You will handle inquiries both in person and over the phone with professionalism and efficiency, and coordinate with other departments to ensure smooth hotel operations.

Does The Below Sound Like You?

• A passion for delivering exceptional customer service and creating magical memories for both our guests and colleagues.
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good command of English 
• Thrives on taking responsibility and working in an empowered environment
• Hungry for personal development
• At least 2 years previous experience in a similar role within the hospitality industry. 
• A Qualification in Hospitality studies.

Why Work At Seymour Hotels Of Jersey

We are passionate about our work and believe it truly makes a difference! We strive to create magical memories not only for our guests and owners but also for our colleagues. At the end of each day, we hope our team members have either learned something new or had a fun and an enjoyable day.

What else is in it for you?

Memorable experiences
Team Building and Fun (Summer Family BBQ, Annual Colleague Party, Colleague Bowling, Colleague Talent Show, Beach games and surfing lessons, Movie Nights, etc Community Engagement and Giving Back ( Participation in “It's a Knockout” Charity Event, Jersey Marathon, Car Boot Sales, Beach Clean Up, Green Team, etc.) A great island lifestyle! Jersey enjoys unspoilt beaches, clean and pure sea air, and beautiful countryside. It is a safe and secure location and has a good climate?  Financial Stability
A competitive salary
Live-in accommodation is available at a very favourable rate including all bills, Wi-fi, and 3 meals per day.   Recognition schemesReferral Scheme ‘Introduce a Star’ where you can earn extra money
We take part in "Visit Jersey Team Pass" -  Free pass in to local visitor attractions
 
 Recognition and Career Development
Employee social events
Internal transfer and promotion opportunities.
In-house and external training and development team with a strong focus on career progression and personal growth.
Long Service Awards
Recognition schemes

Health and Wellbeing Support
Free, delicious and nutritious meals on shift in our Employee Restaurant 
Company sickness benefit scheme – After 6 months 
Free Flu vaccination
24-hour Employee Assistance Programme - Hospitality Action.Spectrum life – wellbeing App
Access to Mental Health First Aiders
Eye test vouchers 
Join Seymour's Running Club. 
Discount Gym Rate