Call Center Agent

We are seeking a customer-focused Call Center Agent to handle inbound and outbound calls, provide accurate information, resolve customer inquiries, and deliver a high-quality service experience.

• Handle inbound and outbound customer calls professionally and efficiently
• Respond to customer inquiries, complaints, and service requests
• Provide accurate information about products, services, or processes
• Maintain clear and professional communication at all times
• Update customer records and call logs accurately in the system
• Escalate complex issues to the relevant teams when required
• Meet daily and monthly performance targets (call handling, quality, and resolution)
• High school diploma or equivalent (Bachelor’s degree is a plus)
• Previous experience in a call center or customer service role preferred
• Strong verbal communication and active listening skills
• Ability to work under pressure and handle high call volumes
• Basic computer skills and familiarity with CRM systems
• Professional attitude with a customer-first mindset