Senior Customer Support Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We’re Hiring for a Customer Support Specialist! 

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

The Role:

The Customer Support Specialist will be responsible for order processing and sales related support to both internal and external customers.  In this role, the incumbent will also provide legendary customer service which includes prompt and thorough responses to customer inquiries while coordinating all aspects of order management from quoting, to order delivery, and invoicing.  

We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.    

Core Responsibilities:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Order Management: Accurately processes product and service orders received from the sales team or directly from customers, ranging from quick-ship items to more complex, long-cycle orders.
• Backlog Review: Proactively monitors and updates the order backlog to ensure all order details remain accurate and current.
• Communication: Delivers timely updates on order status, changes, and issues to all relevant stakeholders.
• Cross-Functional Coordination: Collaborates with internal departments to review order status, shipping timelines, pricing, product availability, and backorder situations.
• Documentation Management: Maintains digital customer files, including sales contracts and supporting documentation.
• Customer Billing Resolution: Investigates and resolves customer billing inquiries or disputes referred by the A/R collections team.
• Sales Support: Provides pricing and availability information, prepares formal quotations, and supports standard and select specialty products and services throughout the pre- and post-order process.

Qualifications:

• High School Diploma or equivalent
•  3+ Years equivalent work experience and has conceptual knowledge of fundamental theories, principles and practices such as :

• Billing ( Ar/Ap)

• Order Entry and Order Management
• ERP/ CRM experience, AS 400 preferred

• Customer Service Experience

• Proficient in Microsoft Office suite

• Billing ( Ar/Ap)

• Order Entry and Order Management
• ERP/ CRM experience, AS 400 preferred

What We Can Offer You:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays
• Generous retirement savings plan
• Customizable health, dental and vision insurance (eligible on first date)

• Career Progression Plans

• Reward and recognition programs

• Paid Parental Leave

• Tuition Reimbursement

• Company Wellness Program

• Employee Discount Program

The estimated pay range for this position is $20/hr. to $26/hr.. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation