Sales Coordinator (Hotel Indigo Kuala Lumpur On The Park)
IHG.com
Office
Malaysia
Full Time
What You’ll Be Doing
- 1. Keep Sales Moving (and Organized)
- 2. Be the Friendly Connector
- 3. Help Bring Events to Life
- 4. Own the Systems & Data
- 5. Work as One Team
- Be the go-to support for the Sales team by helping with proposals, contracts, and sales reports.
- Keep client files, contracts, and emails neat, accurate, and easy to find.
- Help plan and schedule meetings, site inspections, and hotel tours so everything runs smoothly.
- Act as the link between our Sales team and clients, making sure every message is answered clearly, promptly, and professionally.
- Handle incoming sales enquiries via phone, email, and other platforms, and pass leads to the right Sales Managers.
- Follow up with clients on proposals, event details, and documents — because details matter.
- Support group bookings, meetings, and events by working closely with the Events and Reservations teams.
- Make sure all client requirements are captured correctly and shared with the right teams.
- Prepare group resumes and Banquet Event Orders (BEOs) to set events up for success.
- Keep our CRM and sales systems updated with accurate client and booking information.
- Update rate agreements, client profiles, and booking details in our sales and PMS systems.
- Prepare sales reports and help track performance so the team knows what’s working.
- Collaborate closely with the Director of Sales and Sales Managers to support cool sales initiatives and campaigns.
- Team up with Marketing, Reservations, Front Office, and other departments to deliver seamless guest experiences.
- Help put together sales decks, marketing materials, and promotional packages.