Customer Support Specialist

Company Description

Skillbridge Academy is a forward-thinking organization committed to operational excellence, workforce development, and long-term career growth. We partner with professionals who value structure, accountability, and continuous improvement. Our work environment promotes stability, collaboration, and skill-building, ensuring every team member plays a meaningful role in our success.

Job Description

Skillbridge Academy is seeking a Customer Support Specialist to serve as a key point of contact for our clients and partners. This role is essential in delivering a professional, reliable, and solution-oriented support experience. The ideal candidate is detail-oriented, communicative, and committed to maintaining high service standards in a fast-paced environment.

Responsibilities

• Provide timely and accurate assistance to customers via phone, email, and internal systems
• Resolve inquiries by identifying needs and offering effective solutions
• Maintain detailed records of customer interactions and support activities
• Collaborate with internal departments to ensure consistent service delivery
• Follow established procedures while contributing to process improvements
• Uphold company policies and service quality expectations

Qualifications

• Strong verbal and written communication skills
• Professional demeanor with a customer-focused mindset
• Ability to manage multiple tasks while maintaining attention to detail
• Problem-solving skills with a proactive approach
• Comfortable working in a structured and performance-driven environment
• Willingness to learn systems, processes, and service standards

Additional Information

• Competitive salary package ($53,000 – $58,000 annually)
• Opportunities for professional growth and career advancement
• Skill development through structured training and support
• Stable full-time position with long-term potential
• Collaborative and professional work environment