Sales Coordinator

Company Description

We are looking for a Sales Coordinator to join the re-opening of the famed Delano Miami Beach.

Set to open its doors in 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again early 2026. 

Job Description

Job Overview:

• Under the general guidance of the Director of Sales, the Sales Coordinator is responsible for
• providing administrative and sales support to the Sales team to ensure the smooth operation of
• the department and the successful execution of group and event bookings. The Sales Coordinator
• assists in coordinating client communications, preparing proposals and contracts, managing sales
• systems, and supporting follow-up efforts to maximize revenue opportunities. This role plays a
• key part in maintaining strong client relationships, ensuring timely responses, and helping the
• sales team meet and exceed business goals.

Your Key Responsibilities:

• Provide administrative support to the Sales team, assisting with lead follow-up, proposal generation, contracts, and event coordination.
• Coordinate communication between clients and internal departments to ensure smooth planning and execution of events and group bookings.
• Maintain and update client records, event calendars, and booking details in the sales system (e.g., Delphi, Opera, or SCMC).
• Assist in preparing sales kits, marketing collateral, proposals, menus, and client correspondence (emails, letters, packets).
• Support the team in organizing site inspections, familiarization trips, and client meetings.
• Track incoming leads and inquiries; ensure timely responses and proper documentation of client communications.
• Help maintain relationships with existing and prospective clients through courteous,prompt, and professional service.
• Coordinate with the Operations and Events teams to distribute Banquet Event Orders (BEOs) and floor plans and ensure event logistics are confirmed.
• Prepare and process invoices, assist with payment tracking, and ensure all accounting documents are complete and accurate prior to events.
• Greet clients on-site and assist with introductions and event hand-offs to the operations team as needed.
• Participate in weekly sales and operations meetings to review upcoming events, client  expectations, and special requirements.
• Assist with compiling sales reports, revenue tracking, and budget documentation as needed.
• Support community outreach and promotional efforts, such as attending local events,networking functions, or supporting trade show preparation.
• Participate in training and development initiatives as assigned by the Director of Sales.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications

Specific Job Knowledge & Skills:

• High School Diploma or equivalent required. Bachelor’s Degree preferred
• Minimum one year of local sales, special events and customer service experience,preferably in an upscale or lifestyle brand hotel
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
• An intermediate to proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook is preferred
• Enter and locate work related information using computers and/or point of sale systems
• Ability to spend extended lengths of time viewing a computer screen
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
• Additional language ability preferred.
• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information

All your information will be kept confidential according to EEO guidelines.