Senior Product Operations Manager

At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all. Everything we do is centered around creating a great product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.

About The Group:

A strategic and execution-focused Product Operations Manager serves as a force multiplier for our product development organization. This role partners closely with product management, product design, engineering, and product marketing, while collaborating extensively with cross-functional stakeholders including enablement and go-to-market teams.You'll be responsible for building robust customer insights programs and streamlining product development processes by developing the systems and structures that enable efficient, high-quality execution across the PDLC.

The ideal candidate is a proactive problem-solver with strong B2B SaaS experience and a passion for operationalizing systems that enable product development teams to build and deliver exceptional products efficiently and at scale while maintaining quality.

This role also plays a critical part in shaping how Branch leverages AI and automation to multiply the impact of the Product Development Org. The Sr. POM will both keep current systems on track and proactively identify opportunities to apply AI/automation for quick wins, pilot new approaches, and build the business case for scaling.

Key Responsibilities

Insights

• Drive Insights Programs such as Voice of Customer (VOC): Design and execute systematic approaches to gather, analyze, and synthesize customer feedback across multiple channels including surveys, interviews, support data, and app reviews.
• Operationalize Development Partner Programs: Build scalable systems and workflows that support Product-led beta and early-access cohorts and ensure insights are captured and reintegrated into the PDLC.
• Research Analysis: Transform qualitative and quantitative research data into clear, actionable insights that drive product strategy and roadmap decisions.

Programs & Systems

• Build Scalable Systems: Create templates, processes, and frameworks that enable consistent execution across product development lifecycle, from discovery through launch.
• Product Operating System & Roadmap Management: Support roadmap planning processes and create systems for tracking delivery against commitments and communicating progress to stakeholders. Optimize the product organization's operating cadence.

Strategic Enablement

• Cross-Functional Collaboration: Partner closely with PMM, Enablement, and GTM teams on competitive and customer insight synthesis and operational readiness across all stages of the PDLC.
• Product Lifecycle Support: Design and maintain PDLC systems that streamline collaboration across Product, Design, Engineering, and PMM and cross-functional stakeholders from discovery through launch.

Ai & Automation Responsibilities:

• Identify opportunities to integrate AI and automation into product workflows (e.g., AI agents to accelerate PRD writing, copilots for roadmap updates, NLP for VoC analysis).
• Design, pilot, and operationalize AI-driven agents and tools that multiply the efficiency of Product, Design, and Engineering teams.
• Build business cases for new AI tooling and workflows, including cost-benefit analysis and adoption strategies.
• Partner with product data analysts to embed AI-driven insights into dashboards, feedback loops, and decision-making processes.
• Drive adoption of AI tools and solutions within the product organization through training, enablement, and change management.

You’Ll Be A Good Fit If You Have:

Required:

• 6-8+ years in Product Operations, product or program management, or closely related roles that partner with engineering/product (B2B SaaS).
• Track record of building scalable processes and systems that improve team efficiency and outcomes.
• Experience working closely with Product Management, Product Design, and Marketing teams to drive alignment and execution.
• Excellent written and verbal communication skills with ability to tailor messaging to different audiences and present findings clearly.
• Comfortable with data analysis, survey tools, and user research platforms; experience with SQL is a plus.
• Proven ability to influence without authority and manage complex stakeholder relationships.
• Proven experience designing and executing processes and systems to support user research and insights.
• Operates as a strategic operator: independently drives execution while proactively identifying systemic gaps and bringing solutions. You manage up and out to keep stakeholders aligned.
• Experience operationalizing automation within business workflows (AI is a plus: e.g., designing, piloting, and scaling AI agents, copilots).

Preferred:

• Experience in fast-growing B2B SaaS companies, ideally in adtech/martech ecosystems.
• Background as a Product Manager or extensive collaboration with product teams is a plus.
• Experience in design operations or user experience research.
• Familiarity with research platforms (e.g., Great Question, UserTesting), survey tools, and analytics platforms (e.g. Amplitude, Heap).
• Experience managing customer advisory boards, beta programs, or early access initiatives, and interacting directly with customers and end users. 
• Familiarity partnering with Product Managers and Product Designers to operationalize and analyze user research, even serving as facilitator and working directly with users when needed.
• Experience with generative AI applications, copilots, and workflow automation tools; ability to evaluate and implement them in business processes.
• Nice-to-have: comfort with Python or other scripting to prototype/support automation, and exposure to NLP/AI-powered analytics for VoC and product-usage insights.

This role does not qualify for relocation or visa sponsorship. 

This role is 100% remote in Canada. This role is not eligible for remote work in any other location.

In accordance with applicable law, the following represents a reasonable estimated compensation range for this role: the estimated pay range for this role, if based in Canada is 127,000 - 165,000 CAD Please note that this information is provided for those hired in Canada only. Compensation for candidates outside of Canada will be based on the candidate’s specific work location. Actual compensation will be determined based on skills, experience, and geographic location and may be more or less than the amount shown above.

The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter.

Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!

A Little Bit About Us:

Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.

Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.

Candidate Privacy Information:
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