Senior Manager-Quality-Quality Process - Transactional

Professionals in this group engage with multiple stakeholders and client teams across diverse business functions to gain an in-depth understanding of the process value chain using process discovery interviews, process mapping and other tools to drive process excellence. Partner with teams across diverse business functions to translate business processes into process maps using a process mapping tools (like Visio). Perform data and process analysis to identify improvement opportunities (like reduction of non-value add activities, duplication of work). Professionals create tools and practices to ensure compliance with quality practices such as Six Sigma, business continuity and risk mitigation. Responsible to deliver trainings on quality concepts/ tools and Lean Six Sigma to build Quality DNA.

• Transaction Monitoring: Review and assess transactional processes and outputs to ensure adherence to quality standards and operational guidelines.
• Quality Audits: Conduct regular audits of transactional processes to identify discrepancies, inefficiencies, or areas for improvement.
• Process Improvement: Analyze audit results and transaction data to propose and implement process improvements that enhance quality and efficiency.

Bachelors degree in Business Administration, Quality Management, or a related field. Relevant certifications (e.g., Six Sigma, Lean) are a plus. 9-12 years' experience in a quality assurance or process improvement role, preferably within a transactional or operational environment.