KM Program Manager

The Knowledge Management – Program Manager role offers the opportunity to lead lab operations, ensuring high reliability, efficiency, and scalability across certification and training environments. You will oversee capacity planning, budgeting, vendor coordination, and cross-team collaboration while guiding engineers through setup, configuration, and continuous improvement initiatives. This position is ideal for someone who thrives in technically diverse environments and enjoys driving operational excellence in cloud, virtualization, and infrastructure systems

• Oversee lab capacity planning, budgeting, and resource allocation to meet product certification, and training demands.
• Supervise lab setup, configuration, and maintenance, ensuring compliance with security and operational standards.
• Coordinate with cross-organization teams (vendor, lab, and certification) to provision and support lab environments.
• Lead continuous improvement initiatives to enhance lab reliability, efficiency, and scalability.
• Manage vendor relationships, contracts, and procurement for lab hardware, software, and services. Provide leadership and mentorship to lab engineers and support staff.

Must Have:

• Bachelor’s degree in computer science, Information Technology, Engineering, or related field (or equivalent experience) with 12+ years of experience in managing lab or data center operations.
• Good technical knowledge of virtualization, networking, and cloud platforms (e.g., Kubernetes, OpenShift, OpenStack).
• Proven ability to manage budgets, resources, and vendor relationships.
• Excellent problem-solving, organizational, and communication skills. 

Good To Have:

• Hands-on experience with troubleshooting infrastructure systems (servers, storage, networking, virtualization platforms).
• Knowledge of certification, training lab environments and Linux operating system administration.
• Familiarity with Nokia cloud infrastructure and platforms (CBIS, NCS, NCP).
• Enterprise servers (HPE, DELL and Airframe) hands-on exposure.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

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About the Business Group
In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.