Renewal Sales Representative, APJ

Location: Hong-Kong Kowloon, Hong Kong

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Hong Kong, Thales has enjoyed a presence since 1997 and our local capabilities encompass solutions and services in areas such as air mobility management, citizen protection with identity management and biometrics, mobile connectivity solutions, payment services, software monetization and data security. Based on this comprehensive portfolio, we develop platforms that enable tighter integration between our solutions and other systems for operators of services and infrastructure that are vital to society.

Position Summary:

The Renewal Sales Representative is responsible for generating the sales revenue for renewal business to achieve the individual sales quota plan for the assigned territory in APJ regions.  The individual has complete familiarity with the various support plans available for the company’s product lines.  This individual will be a highly motivated, self-starter able to identify and manage the renewal business cycle from quote to cash with the help of sales tools such Salesforce.com…etc. 

Main Responsibilities:

• Responsible for selling product support services as well as subscription based products and for the achievement of the sales quota assigned
• Articulate the features, benefits and pricing plans to prospective customers
• Probe for customer requirements in order to match the Support Service plans
• Provide recommendations to the customer for the use of Support Services plans
• Handle customer enquiries by explaining the provisions and benefits of the proposed plans
• Ensures that customers receive timely and accurate quotations for the appropriate support plan and manages the process through receipt of the purchase order and invoicing.
• Make recommendations on process improvements to managers
• Assure the proposals and contracts contain all required terms and conditions

Main Requirements:

• Associate Degree in Business or equivalent
• 2 years or above Sales experiences representing a high technology product or service (Inside Sales/Tele Sales with cold call experience preferable).
• Experience in working with complex agreement offerings and in positioning the benefits of those offerings for customers.
• Experience in managing a sale from lead to invoicing, knowledge in the use of CRM and/or ERP system is a plus (Salesforce.com, Oracle, NetSuite…etc)
• Good selling techniques, good interpersonal, communication and telephone handling skills.
• Self-motivated with an outgoing personality; Able to work independently.
• Excellent oral and written communication skills in English (knowledge in Mandarin is a plus)

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.