IT Support Specialist

Starting pay is $22.50 per hour with great benefits and incentives!

• POSITION SUMMARY
• The IT Specialist’s role is to ensure proper system operations. IT Specialists perform computer technical support services for all IT equipment.

Responsibilities

• Field incoming help requests from end users via both telephone and e-mail.
• Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken.
• Applies diagnostic utilities to aid in troubleshooting.
• Access’ software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• All other duties as assigned.

Qualifications

• Advanced knowledge of basic computer hardware.
• Experience with desktop and server operating systems, including.
• Extensive application support experience.
• Knowledge of programming languages.
• Working knowledge of a range of diagnostic utilities.
• Ability to conduct and direct research into IT issues and products.
• High School Diploma or GED equivalent. Two-year college diploma or university degree in computer systems design or computer science, and/or 5 years equivalent work preferred
• Ability to obtain and maintain required licensure.

Physical Demands & Work Environment

• Ability to stand or sit for long periods of time.
• Work area is subject to variable temperatures.
• May be subject to smoking environment and moderate noise.