Product Owner, Workflow

MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day.

MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth.

We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.

About The Role

We’re seeking a Product Owner - Workflow to own and manage the workflow orchestration platform backlog and deliver workflow automation capabilities. Acting as the key link between business stakeholders and technical teams, you’ll translate operational requirements into platform features and ensure sprint-level delivery aligns with our omnichannel transformation strategy. This role is ideal for someone who thrives in agile environments and enjoys bridging strategic goals with tactical execution.

Key Responsibilities

• Own and prioritise the workflow platform product backlog and roadmap.
• Write clear user stories and acceptance criteria for workflow features and enhancements.
• Lead agile ceremonies and manage sprint delivery for workflow automation initiatives.
• Collaborate with technical teams to configure workflow rules, routing logic, and integrations.
• Gather and analyse business requirements to identify automation and optimisation opportunities.
• Define workflow KPIs and success metrics; monitor platform performance for continuous improvement.
• Coordinate user acceptance testing and manage defect resolution.
• Act as the primary point of contact for workflow platform queries and stakeholder engagement.

About You

• 3–5 years’ experience as a Product Owner or Business Analyst in workflow or process automation.
• Experience as a Business Analyst or Product Owner within a transformation environment
• Experience building tactical and strategic reporting
• Hands-on experience with workflow orchestration platforms (e.g., Pega, Appian, ServiceNow).
• Strong understanding of agile methodologies; Scrum Master or Product Owner certification preferred.
• Experience with process mapping tools and translating business needs into technical requirements.
• Financial services or superannuation experience desirable.

Some of our Employment Benefits

• FlexiWorks – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program – to recognise people who are demonstrating our values and Company purpose
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development – Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
• Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How To Apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Please note MUFG Pension & Market Services has an office shutdown from 22nd December to 2nd January. If you apply for the role during this period we will get back to you in the new year.

  MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. 

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. 

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.