Production Manager (Software & Hardware Operations)

The Production Manager is accountable for orchestrating the end-to-end build, configuration, and delivery workflow for JSI products, ensuring high-quality output, operational efficiency, and a consistent customer experience. This role sits at the intersection of manufacturing operations, supply chain, production planning, and cross-functional collaboration with Sales, Finance, Engineering, and Customer Success.

Success in this role requires strong operational leadership, technical understanding of software-enabled hardware products, exceptional communication skills, and the ability to proactively remove bottlenecks and drive continuous improvement.

Key Responsibilities

Production Planning & Workflow Management

• Oversee the full lifecycle of system builds, from order intake to final shipment.
• Work with Sales Managers to validate proposed delivery timelines.
• Review customer quotes and sales orders for accuracy.
• Validate all customer POs prior to ERP entry.

Quality & Continuous Improvement

• Monitor performance, identify issues, implement corrective actions.
• Maintain high standards of quality and consistency.

Supply Chain & Vendor Management

• Work with Purchasing on vendor performance and cost structures.
• Forecast hardware/software requirements.
• Develop and administer supplier agreements.

Logistics & Order Fulfillment

• Coordinate domestic and international shipments.
• Support site installation planning.

Data, Systems & Financial Stewardship

• Maintain Sales Order Catalog.
• Use ERP tools to manage workflows and inventory.

Leadership & People Management

• Provide coaching, expectations, feedback, and development.
• Lead staffing, onboarding, scheduling, and safety programs.

Key Competencies

• Operational Leadership
• Technical & Analytical Capability
• Communication & Collaboration
• Process, Structure & Quality
• People Management

Preferred Qualifications

• 5+ years production/operations/manufacturing experience in a tech environment. ERP/MRP system experience.
• Supply chain/vendor management experience.
• Lean manufacturing or continuous improvement knowledge.
• Ability to manage multiple priorities in a fast-paced environment

How We Work

You will be expected to work in a remote/hybrid environment reporting to our Kanata, Ontario location 2 or more times per week.

About Jsi

JSI is built on purpose, that of making a difference in the world. 

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities. 

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place). 

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture. 

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation accessible formats and communication supports for the interview process upon request.