Customer Project Manager

Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.

 

• Manage medium to high complexity customer projects/programs, ensuring delivery within scope, time, cost, and quality targets
• Act as the main customer interface, handling communication, complaints, changes, and relationship management.
• Align project execution with Nokia Mode of Operation, Business Groups/ Business Units guidelines, and PM@Nokia methodology.
• Lead planning, change control, and execution across cost, scope, schedule, and quality (CSSQ).
• Oversee financials, forecasts, profitability, and ensures accurate project data and reporting.
• Participate in pre-sales, defines delivery approaches, and manages transitions from Sell to Execute and Delivery to Care.
• Customize operational processes as needed and ensures contract management is executed.
• Minimum of 5 years of Project Management experience in the Telecom Services sector
• Bachelor’s degree in Engineering, Computer Science, or a related discipline
• Fluency in English and Spanish is mandatory- Portuguese is a plus
• PMI PMP certification or an equivalent Project Management certification
• Advanced skills in MS Office and MS Project
• Customer-centric approach with outstanding communication skills
• Solid understanding of how businesses operate
• World class planning and preparation mindset

About Nokia

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We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.
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About the Business Group
In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.