Assistant Property Manager

Description

About Us

At SAIL, we deliver Legendary Service and Operational Mastery across every community we manage. We believe in giving our personal best, valuing relationships, maintaining intellectual curiosity, and leading with enthusiasm. Our affordable housing division is dedicated to making a meaningful impact in the communities we serve — and we’re looking for leaders who share that purpose.

Position Summary

The Affordable Business Manager oversees the daily operations of an affordable housing community, ensuring a high-quality living experience for residents while achieving both short- and long-term business objectives. This role requires deep knowledge of Tax Credit (LIHTC/Section 42) programs, strong financial acumen, and a commitment to compliance and customer service excellence.

The Affordable Business Manager will guide their team to achieve occupancy goals, ensure full regulatory compliance, and uphold SAIL’s commitment to excellence in property management.

Key Responsibilities

Property Management

• Lead and manage the day-to-day operations of the property, including leasing, maintenance coordination, and resident relations.
• Maintain accurate waiting lists and oversee the application process to determine eligibility in accordance with housing authority and program requirements.
• Create and maintain a welcoming, high-quality living environment that promotes resident satisfaction and retention.
• Respond promptly and professionally to resident questions, requests, and concerns; resolve service issues with empathy and accountability.
• Implement and uphold company policies, procedures, and best practices to ensure consistent, high-performing operations.
• Respond to online reviews in accordance with company policy and brand standards.
• Support and develop on-site team members to deliver exceptional service and operational results.

Financial Management

• Achieve occupancy, rent collection, and compliance benchmarks established by SAIL.
• Operate the property within approved budget parameters; monitor expenses, approve invoices, and secure bids for capital and contracted services.
• Analyze financial statements and operational data to provide input on annual budgets and forecasted performance.
• Ensure all financial and operational data is accurately entered into Yardi.
• Demonstrate sound resource stewardship and decision-making aligned with organizational goals.

Compliance

• Maintain full compliance with all LIHTC, Section 8, and other regulatory program requirements.
• Ensure timely and accurate completion of all certifications, recertifications, and required documentation.
• Maintain organized, up-to-date resident files with all verification materials and supporting records.
• Stay current on Fair Housing laws, ADA requirements, and related regulations impacting affordable housing operations.
• Submit all required city, state, and program reports within established deadlines.
• Apply sound judgment, technical expertise, and discretion in all compliance-related decisions.

What We Offer

• Competitive salary and performance-based bonus potential
• Comprehensive benefits package including medical, dental, vision, and 401(k)
• Paid time off and company holidays
• Professional development and industry training opportunities
• A supportive culture built on trust, teamwork, and shared success

Requirements

• Minimum 1 years of property management experience, preferably in affordable housing or HUD/MN Housing environments.
• Strong understanding of Tax Credit (LIHTC), Section 8, and other affordable housing programs.
• Proficiency in Yardi or similar property management software.
• Comprehensive knowledge of Fair Housing and compliance regulations.
• Strong organizational and communication skills with attention to detail.
• Leadership skills that foster a collaborative, high-performance team culture.