Office Manager

About Us

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of clinics, we provide cutting-edge technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless and high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.

About The Role

The Office Manager is responsible for the day-to-day operations of the clinic, providing leadership and oversight across all departments. This role manages staff scheduling, timecard and PTO approvals, and ensures appropriate coverage when call-outs occur. The Office Manager also handles patient escalations and coordinates ordering of supplies to keep operations running smoothly. By supervising team members and ensuring efficient workflows, this leader supports a positive patient experience and the overall success of the practice.

We are seeking an Office Manager to join our dedicated team at Pinnacle Fertility – Illinois. This is a full-time, salaried, onsite role based in Chicago, with additional support responsibilities for our Oak Brook and Tinley Park locations. The schedule is Monday through Friday, with required availability between 6:00 AM and 4:30 PM.

Key Responsibilities

• Drive growth, operational efficiency, and improved patient outcomes.
• Manage daily operations to deliver high-quality, compassionate patient care.
• Offer and ensure exceptional patient experiences and inspire the team to demonstrate our high standards and core values.
• Monitor and evaluate clinic performance and identify opportunities for improvement.
• Ensure adherence with established policies and procedures.
• Recruit, train, evaluate and retain a qualified, diverse team.
• Provide leadership, mentorship, and foster a collaborative work culture.
• Represent the clinic at events to enhance its reputation and promote services.
• Confidently and diplomatically manage conflict and patient concerns in high pressure situations.
• Maintain the highest degree of ethics when handling patient issues, privacy and billing issues.
• Ensure timely and appropriate patient communication (phone, email & chat) and ensure all messages are answered timely and professionally.
• Maintain clear communication with leader about overall clinic operations.
• Other duties and projects as assigned

Position Requirements

Education & Experience

• 3+ years of operational or healthcare management experience in a fast-paced, patient-focused environment
• Experience and passion for women’s health
• Knowledge of regulatory compliance and patient safety standards
• 3+ years of operational or healthcare management experience in a fast-paced, patient-focused environment
• Experience and passion for women’s health
• Knowledge of regulatory compliance and patient safety standards

Skills

• Strong communication skills and a collaborative team player
• Flexible, adaptable, and able to multi-task while troubleshooting problems effectively
• Detail-oriented with excellent organizational skills
• Demonstrates exceptional customer service and professionalism
• Bilingual skills are a plus.
• Strong communication skills and a collaborative team player
• Flexible, adaptable, and able to multi-task while troubleshooting problems effectively
• Detail-oriented with excellent organizational skills
• Demonstrates exceptional customer service and professionalism
• Bilingual skills are a plus.

Compensation & Benefits

• Annual Salary: $80,000 - $100,000 (Final offer determined based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, vision, and life insurance. Additional perks include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be shared during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we value and celebrate diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.