Veterinary Receptionist

Veterinary Receptionist

Department: Receptionists

• Employment Type: Full Time

Location: Tupelo, Mississippi

• Compensation: $13.00 - $15.00 / hour

Description

At All Animal Hospital, we are committed to providing high-quality veterinary care to pets and exceptional customer service to our clients. Our compassionate team of veterinarians, technicians, and support staff works together to create a welcoming and caring environment for both our clients and their furry companions. We are looking for a friendly, professional, and detail-oriented Veterinary Receptionist to join our team in Tupelo, MS, and play a key role in our mission to provide exceptional care.

Schedule: Monday-Friday with rotating Saturdays to support needs of business.
Hours: Monday-Friday: 7:30a - 5:30p, Saturday's: 8a - 12p, Sunday's: CLOSED 

Key Responsibilities

As a Veterinary Receptionist at All Animal Hospital, your main responsibility will be to provide excellent customer service while managing administrative tasks in a fast-paced, pet-focused environment. Your duties will include, but are not limited to:

• Client Interaction & Customer Service:
• Greet and check in clients and their pets with a warm and friendly demeanor.
• Answer phone calls and assist with client inquiries, appointment scheduling, and general information.
• Process payments, including insurance claims, and ensure proper record-keeping of financial transactions.
• Handle client concerns with professionalism, empathy, and patience, ensuring a positive experience for every client.
• Appointment Scheduling & Client Communication:
• Manage the scheduling of appointments, ensuring an efficient and timely flow of patients throughout the day.
• Remind clients of upcoming appointments and follow up with those who have missed their appointments.
• Handle client communication via phone, email, and in person to confirm appointments, provide reminders, and answer any questions.
• Record Keeping & Data Entry:
• Maintain accurate and up-to-date patient records using our Electronic Medical Records (EMR) system.
• File and organize patient charts, ensuring all client information is entered correctly and updated regularly.
• Assist with client intake forms and patient history updates.
• Administrative Support:
• Assist with general office duties, including sorting mail, filing, and maintaining office supplies.
• Support the veterinary team with clerical tasks as needed, including faxing, emailing, and document scanning.
• Ensure the reception area is clean, organized, and stocked with appropriate forms, brochures, and other materials.
• Handling Client Billing & Payments:
• Process payments for services, ensuring all charges are correctly entered into the system.
• Offer guidance and assistance with client inquiries regarding billing, payment plans, and financial policies.
• Assist clients with insurance claims and payment processing when necessary.
• Greet and check in clients and their pets with a warm and friendly demeanor.
• Answer phone calls and assist with client inquiries, appointment scheduling, and general information.
• Process payments, including insurance claims, and ensure proper record-keeping of financial transactions.
• Handle client concerns with professionalism, empathy, and patience, ensuring a positive experience for every client.
• Manage the scheduling of appointments, ensuring an efficient and timely flow of patients throughout the day.
• Remind clients of upcoming appointments and follow up with those who have missed their appointments.
• Handle client communication via phone, email, and in person to confirm appointments, provide reminders, and answer any questions.
• Maintain accurate and up-to-date patient records using our Electronic Medical Records (EMR) system.
• File and organize patient charts, ensuring all client information is entered correctly and updated regularly.
• Assist with client intake forms and patient history updates.
• Assist with general office duties, including sorting mail, filing, and maintaining office supplies.
• Support the veterinary team with clerical tasks as needed, including faxing, emailing, and document scanning.
• Ensure the reception area is clean, organized, and stocked with appropriate forms, brochures, and other materials.
• Process payments for services, ensuring all charges are correctly entered into the system.
• Offer guidance and assistance with client inquiries regarding billing, payment plans, and financial policies.
• Assist clients with insurance claims and payment processing when necessary.

Qualities & Skills We Are Looking For

To thrive as a Veterinary Receptionist, you should possess a combination of excellent customer service skills, strong attention to detail, and an ability to manage multiple tasks efficiently. The ideal candidate will have:

• Customer-Focused Attitude: Friendly, professional, and compassionate in all interactions with clients and their pets. Able to remain calm and composed under pressure.
• Communication Skills: Excellent verbal and written communication skills with the ability to interact effectively with clients, veterinary staff, and other team members.
• Attention to Detail: Strong organizational skills with the ability to manage multiple tasks while maintaining accuracy.
• Multitasking Ability: Capable of juggling multiple responsibilities at once in a fast-paced environment.
• Technology Proficiency: Comfortable using computers and various office software (e.g., Microsoft Office, EMR software, and scheduling programs). Previous experience with veterinary practice management software is a plus.
• Team-Oriented: A collaborative team player who can support veterinarians, technicians, and other office staff in delivering excellent patient care.
• Empathy and Compassion: A genuine love for animals and a compassionate approach to clients who may be concerned about their pets.
• Prior Experience: Previous experience as a Veterinary Receptionist or in a clinical setting is strongly preferred, but we will also consider candidates with hospital clerical experience, especially in a high-volume environment.
• Education: High school diploma or equivalent is required. Additional certifications (e.g., Certified Veterinary Assistant or office administration) are a plus.
• Previous Veterinary Knowledge: Familiarity with animal care and medical terminology is highly preferred, but we are willing to train the right candidate with a positive attitude and willingness to learn.
• Customer Service Background: Proven experience in a customer-facing role, especially in a medical, veterinary, or clinical setting.
• Physical Requirements: Ability to sit, stand, and move around the reception area for extended periods. Must be comfortable handling pets in a hospital setting.

What We Offer

At All Animal Hospital, we are passionate about fostering a positive, supportive, and inclusive work environment. We believe in offering our team a comprehensive benefits package to ensure their personal and professional well-being:

• Competitive Pay: We offer a competitive hourly wage based on your experience.
• Work-Life Balance: Monday-Friday work schedule with occasional Saturday shifts, allowing for a balanced work-life environment.
• Employee Benefits: Health, dental, and vision insurance options, along with a retirement savings plan.
• Paid Time Off: Generous paid time off (PTO) for vacation, holidays, and personal days.
• Professional Development: Opportunities for ongoing training and growth, including veterinary medicine knowledge and customer service.
• Employee Discount: Discounts on pet care services and products provided by the hospital.
• Supportive Work Environment: Join a team of dedicated veterinary professionals who value collaboration, respect, and mutual support.