Sales Coordinator

Company Description

About Wrist

Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.

With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency, automation, and convenience to our customers.

We continuously work on reducing our climate impact while at the same time proactively addressing our customers’ growing demand and need for responsible solutions and services.

From more than 30 locations worldwide, in all major shipping locations, 1,800 Wrist employees take pride in making it easy for our customers to order and receive marine supplies and services.

• Wrist LinkedIn Page: https://www.linkedin.com/company/wrist-ship-supply/
• Wrist Facebook Page: https://www.facebook.com/wristshipsupply/

Job Description

Wrist Shared Service Center is looking for a Sales Coordinator who will provide customer service support to improve the productivity of the Sales Department in the Wrist branches.

What You'Ll Be Doing:

• Email Management
• Acknowledgement of Requests for Quotation  (RFQ)
• Attends to customers’ inquiries with regard to items, such as photo specification and certificates in coordination with the buyers.
• Attends to general inquiries, such as: Cash Price List, IHM requests, Posted Invoices, and Wrist Service Center (WSC) clarifications
• Forwards to Accounts Receivable (AR) team the payments of customers.
• RFQ Management  
• Attends to customers’ Requests for Quotation  (RFQs) revisions
• Checks and amends customer/invoice accounts of uploaded sales quotations and assigning BTO requesters
• Sends quotations to the customers upon instruction of the branch
• Checks and uploads imported stage integrated RFQs - which port of call shall be checked prior to pushing to correct branch.
• Assists Sales PIC in sales pricing, as per instructions
• Order Management
• Attends customers’ order revisions and coordinates with WSC if not yet confirmed or to buyer if there are changes in the Sales Orders
• Handles Maersk Line orders
• Assists in direct orders to price lock as needed.
• Confirms and acknowledges orders as needed.
• Chases Proof of Delivery (POD) and short supplied items’ communication to customers.
• Assists in initial investigation for undelivered orders and credit issues, if needed.
• Acknowledgement of Requests for Quotation  (RFQ)
• Attends to customers’ inquiries with regard to items, such as photo specification and certificates in coordination with the buyers.
• Attends to general inquiries, such as: Cash Price List, IHM requests, Posted Invoices, and Wrist Service Center (WSC) clarifications
• Forwards to Accounts Receivable (AR) team the payments of customers.
• Attends to customers’ Requests for Quotation  (RFQs) revisions
• Checks and amends customer/invoice accounts of uploaded sales quotations and assigning BTO requesters
• Sends quotations to the customers upon instruction of the branch
• Checks and uploads imported stage integrated RFQs - which port of call shall be checked prior to pushing to correct branch.
• Assists Sales PIC in sales pricing, as per instructions
• Attends customers’ order revisions and coordinates with WSC if not yet confirmed or to buyer if there are changes in the Sales Orders
• Handles Maersk Line orders
• Assists in direct orders to price lock as needed.
• Confirms and acknowledges orders as needed.

What We'Re Looking For:

• Bachelor's Degree Graduate
• Sales or customer service experience preferred
• Strong problem solving, communication and interpersonal skills
• Proficiency in MS office applications.
• Good command in both spoken and written English

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up: Hybrid

• At Wrist, we are committed to cultivating a culture of belonging where every individual feels seen, valued, and respected.
• As a global company, we aim to reflect the communities we are part of, believing that our strength comes from diverse perspectives, experiences, and the unique contributions each person offers.
• We welcome applications from all qualified candidates, and we are dedicated to maintaining a recruitment process that is inclusive, fair, and respectful.
• By fostering a supportive workplace culture rooted in belonging, we lay the foundation for meaningful collaboration and shared success.