Inside Sales Representative

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Inside Sales Account Representative is responsible for developing new leads, communicating with customers to understand their needs and provide SGS solutions. This role is responsible for building instant rapport with customers over the phone and expected to be knowledgeable about all SGS service offerings on a technical level to deliver expert customer service, providing support to customers, outside sales, and the Client Services team. The Inside Sales Representative is responsible for managing leads, generating bids, and preparing quotes in accordance with SGS standards.

Qualifications

• At all times, complies with SGS Code of Integrity and Professional Conduct.
• Represents SGS professionally and ethically in the marketplace.
• Use exceptional verbal and written communication skills to discuss SGS capabilities and unique features, benefits and services to customers.
• Answer client questions and provide supporting documentation via email.
• Contact prospective and existing customers to discuss needs.
• Continually keep up to date on SGS service offerings and assess client needs against capabilities of SGS.
• Lead generation through bid site monitoring.
• Monitor existing client base for opportunities, including existing agreements that are nearing expiry.
• Conduct discovery sessions with both qualified and unqualified leads.
• Develop leads and convert into sales.
• Prepare quotes and proposals using current affiliate templates, workflows and pricing.
• Bid follow up to determine outcome.
• Close sales and achieve revenue target.
• Practice active listening to understand and identify client needs and determine potential opportunities.
• Maintain lead and client inquiry database in CRM.
• Prepare regular reports, including sales activity, client revenue trends, and other metrics as required.
• Provide proposal and opportunity intelligence to the Business Development Manager and Operations Manager.
• Continually develops personal selling skills, acquires industry knowledge, broadens expertise in environmental service offerings and applies them.
• Develops a network of industry contacts.
• Communicates, as required, with ISMs and other internal staff.
• Develops trust by providing timely responses to all inquiries, whether by phone or email.
• Promotes a positive “Can do!” attitude and a safe working environment.
• Be knowledgeable and compliant with SGS procedures and standards.
• Builds and maintains strong working relationships.
• Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement.
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Ensures work area in GBS is kept clean and presentable at all times.
• Complies to all SGS QHSE and HR policies and procedures.

Profile

• Bachelor’s degree in fields specified by the hiring Affiliate, or equivalent educational background and experience.
• Requiring C1 English fluency or better.
• 2 years of prior experience, preferably in professional services experience, is highly desirable.
• Prior phone sales experience a plus.
• Proficient in Microsoft Windows suite, LinkedIN and CRM Software.
• Good organizational skills and the ability to multitask in a fast-paced environment
• Excellent oral and written communications skills to build strong customer relationships as well as work effectively and collaborate internally
• Strong leadership, self-initiative, resource utilization, excellent problem solving and time management skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Active listener and excellent customer service skills
• Ability to effectively present information in one-on-one and small group situations to customers or employees of the organization.
• Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.
• Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); and color vision (ability to identify and distinguish colors).